News Archives - Page 14 of 56 - Consumers' Federation of Australia

31 July , 2023

Record penalties of $438m ordered against Phoenix Institute and CTI for acting unconscionably and misleading students

The Federal Court has today imposed record penalties of $438m against former vocational college Phoenix Institute of Australia Pty Ltd (Phoenix) and its marketing arm Community Training Initiatives Pty Ltd (CTI) in proceedings brought by the ACCC and the Commonwealth.

31 July , 2023

Water, Buildings, and Restoration: Beware of Mould

In recent times there have been significant storms and flooding in Australia with a serious impact on dwellings and communities. When carrying out flood repairs to a building, after prioritising health and safety, there are precautions to be taken, and consumers should be aware of the serious impact of mould and other effects of exposure…

28 July , 2023

Record Number of Financial Complaints for Second Year in a Row

“We are deeply concerned by the volume of complaints consumers are having to escalate to AFCA,” chief ombudsman David Locke says. “It’s not fair on consumers and not good for business. We need to see a significant improvement from firms.”

25 July , 2023

9 Out of 10 People Have Encountered a Scam in the Last 12 Months

New research from CHOICE has revealed 9 in 10 people suspect they have encountered at least one scam in the past 12 months, with over half of respondents encountering a suspected scam every week.

“Scams are increasing rapidly throughout Australia, often creating significant distress and financial hardship for victims. New technological advances mean scams are also becoming more difficult to identify. Our research found 88% of people say scams have become more sophisticated or harder to spot recently,” says CHOICE CEO Alan Kirkland.

21 July , 2023

CFA Accepts Uluru Statement from the Heart

Consumers’ Federation of Australia accepts the invitation of the Uluru Statement from the Heart to walk with our First Nations’ peoples to ensure a better future for all Australians. We see the Statement as being a generous invitation arrived at through the extensive Dialogues process, allowing us to unite a genuine process of reconciliation.

21 July , 2023

CGC Thematic Inquiry into Better Claims Decisions

The General Insurance Code Governance Committee (CGC) has just released a report, Thematic Inquiry into Making Better Claims Decisions, analysing instances from six insurance providers (who subscribe to the General Insurance Code of Practice) where initially denied claims were later accepted after an Internal Dispute Resolution (IDR) process.

20 July , 2023

Plastic Free July

Plastic Free July® is a global movement that helps millions of people be part of the solution to plastic pollution – so we can have cleaner streets, oceans, and beautiful communities. Anyone can get involved, and you can start out small or really challenge yourself – find out what you can do by clicking here and visiting the Plastic Free July website.

20 July , 2023

Inquiry into Insurer Responses to 2022 Floods Announced

In 2022 almost all Australian Territories and States experienced substantial flood events with New South Wales and South-East Queensland some of the worst affected areas. Now, after months of coverage over poor and variable insurer responses to flood damage and coverage, the Albanese Government is launching an inquiry into insurer responses.

18 July , 2023

Cigno, BHF Solutions Found to Have Engaged in Unlicensed Conduct

ASIC has been successful in its action against Cigno Pty Ltd (Cigno) and BHF Solutions Pty Ltd (BHF Solutions), with the Federal Court finding that both companies engaged in credit activities without holding an Australian credit licence. ASIC also obtained permanent injunctions against Cigno and BHF Solutions to protect consumers.

The decision follows a series of appeals during the litigation, including an unsuccessful bid by Cigno and BHF Solutions to seek special leave in the High Court in December 2022 (22-360MR).

18 July , 2023

APRA, ASIC: Super trustees need to improve retirement outcomes planning’

A thematic review of how superannuation trustees are supporting their members under the Retirement Income Covenant has found that trustees need to make more progress to enhance retirement outcomes. The review was conducted jointly by the Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC).

14 July , 2023

ACCC Publishes Draft Guidance to Improve Integrity Business’ Environmental Claims

The ACCC today published draft guidance to improve the integrity of environmental and sustainability claims made by businesses and protect consumers from ‘greenwashing’.

The draft guidance aims to address the concerning conduct identified by the ACCC’s recent greenwashing internet sweep, which found 57 per cent of businesses reviewed were making potentially misleading environmental claims.

14 July , 2023

Interim Authorisation for Electricity Industry to Coordinate Maintenance

The ACCC has granted interim authorisation for the Australian Energy Market Operator (AEMO) and electricity industry participants in the National Electricity Market to collaborate to ensure reliability of electricity supply during Australia’s transition towards renewable electricity.