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At the 2025 ACCC National Consumer Congress the Consumers’ Federation of Australia, with help from CPRC’s Chandni Gupta, was proud to present our Consumer Advocacy Award for the best consumer advocacy campaign or project of the past year. The nominees this year were: 1.    10 Successes of the National Scams Campaign – scams are a huge…

Read More Centrepay Reforms Take Home the 2025 Consumer Advocacy Award

SCAM ALERT

The National Anti-Scam Centre is warning Australians to remain vigilant following reports scammers have been impersonating phone numbers belonging to the ACCC in an attempt to steal personal information. The ACCC and the National Anti-Scam Centre, which operates under the ACCC, have become aware of scammers using publicly available ACCC phone numbers, which are listed…

Read More Scam Warning for ACCC Impersonators

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Australia’s peak communications consumer body, ACCAN, has welcomed news that Optus will pay one of the largest consumer law penalties in Australian history – a $100 million fine, subject to court approval, for unconscionable conduct. ACCAN CEO Carol Bennett said, “Unconscionable conduct is a high bar and one that Optus has spectacularly surpassed in its behaviour…

Read More Optus Admits to Unconscionable Conduct, Advocates Welcome ACCC Action but Highlight Need for Strong Telco Regulation

Bronze Justice statue

Consumer Action Law Centre CEO, Stephanie Tonkin says she is thrilled by the decision of the Australian Competition and Consumer Commission to launch a detailed review into the national impact and harms of unsolicited selling, consultation which opens today. “This decision by our national, economy-wide regulator shows the dynamic power of the ‘designated complaint’ super-complaint…

Read More Advocates Welcome ACCC Review into Unsolicited Selling

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Consumer group CHOICE has tested 20 popular SPF 50 or 50+ sunscreens and found 16 of 20 products didn’t meet their SPF claims.  Sunscreens were chosen from a range of brands, retailers, and price points, and tested by experts in a specialised, accredited sunscreen lab. “Of the 20 sunscreens we tested, only four products actually…

Read More CHOICE study finds most sunscreens fail to meet packaging claims

TIME for CHANGE

ACCAN has today welcomed the announcement from Minister for Communications Anika Wells that the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 has been finalised and will come into effect on 1 July 2025 as a crucial milestone for Australians experiencing domestic, family and sexual violence. This outcome follows sustained advocacy from…

Read More New Telco Standard to Apply from July 1st

Law Cases

Online services platform Mable Technologies Pty Ltd (Mable) has admitted to breaching the Australian Consumer Law (ACL) by using unfair contract terms when connecting people seeking care support to independent support workers. Support services facilitated through Mable include social support, domestic support, nursing services and allied health services. Clients using the platform include participants on…

Read More Mable admits unfair contract terms a breach of consumer law

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The ACCC has outlined its preliminary competition concerns with Elders Limited (Elders)’ (ASX:ELD) proposed acquisition of Delta Agribusiness (Delta) in a Statement of Issues published today. Elders and Delta supply rural merchandise such as agricultural chemicals, seed, fertiliser, animal health products and related services, such as agronomy services, through their retail networks. Both companies also…

Read More ACCC Expresses Concern at Proposed Agribusiness Acquisition

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The annual Standards Australia Standards Awards celebrate excellence in standards development and are presented to those who have made significant contributions to standardisation and demonstrated outstanding service, enabling Standards Australia to attain its objectives. This year CFA Standards representative John Furbank was awarded the W.R. Hebblewhite Medal, Standards Australia’s most esteemed prize. John was recognised…

Read More Consumers Federation of Australia Representative Recognised with Prestigious Standards Award

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Vulnerability can affect anyone at any time particularly if the consumer is faced with an unexpected change of circumstance or a particularly urgent or complex situation and information is not transparent and accessible. Standards Australia has released a new draft standard which specifies requirements and guidelines for organizations on how to design and deliver fair,…

Read More Consumer vulnerability – New standard open for public comment

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The Consumers’ Federation of Australia (CFA) is pleased to announce that applications are now open for the 2025 Consumer Advocacy Award. This award recognises the best consumer advocacy campaign or project run by a CFA member organisation during the past year. If your organisation or group has delivered an outstanding campaign or project, we would…

Read More 2025 National Consumer Advocacy Award – Applications Now Open!