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Consumers’ Federation of Australia (CFA) and CHOICE has made a submission to the Productivity Commission about future National Competition Policy reforms. The submission stresses the need to analyse potential policy reforms with a focus on their effects on consumers and households, urging the Commission to prioritise understanding how different groups might be affected. The submission’s…

Read More Productivity Commission National Competition Policy Reforms Submission

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The groups emphasise the critical role of the Commissioner’s office in addressing the unique challengesof the strata sector, which currently houses 35% of NSW residents, with projections of 50% by 2040. “Despite the visionary establishment of the Strata and Property Services Commissioner’s Office, and thecommendable efforts of John Minns since his appointment, the office is…

Read More Consumer Groups Call for Increased Resourcing of NSW Strata & Property Services Commissioner as Strata Populations Increase

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The little known and used Australian Bureau of Statistics (ABS) quarterly Living Cost Indexes (LCI) for the March 2024 quarter show that, although annual LCIs and the Consumer Price Index (CPI) are falling, for 3 of the 5 household types the annual cost of living increased by more than the better known and much used…

Read More Some Households Cost-of-Living still rising faster than the CPI

National Volunteer Week 20-26 May 2024 Something for Everyone

National Volunteer Week 2024 invites everyone to discover the power of volunteering with the theme ‘Something for Everyone’. This special event provides an opportunity to highlight the important role of volunteers in our community and invites people not currently volunteering to give it a go. Thousands of activities will be held across the country to…

Read More Something for Everyone – National Volunteer Week 20-26 May 2024

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The 14 recommendations of a Senate Select Committee inquiry into supermarket prices included several aimed at increasing the transparency of retail grocery prices for consumers. These recommendations included (in Recommendation 9 ) that: The Australian Government amend the Unit Pricing Code made under the Competition and Consumer Act 2010, so that supermarkets are required to:…

Read More Senate Supermarket Inquiry Recommends Grocery Price Transparency

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The free ‘Introduction to Artificial Intelligence’ course provided by CSIRO National AI Centre (NAIC) will cover what AI is, common terminologies, real-world applications of AI, Australian AI case studies, advice from industry experts to start your career in AI, and more. The two-and-a-half-hour course provides a non-technical introduction to AI fundamentals and is designed for…

Read More Free and accessible Artificial Intelligence course

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The Parliamentary Joint Committee on Corporations and Financial Services commenced an inquiry into the systems and regulatory framework relating to financial abuse at the start of April 2024. The period for written submissions is now half-way through and will officially end on 14 June 2024. Submissions can be made publicly but the committee is also…

Read More Financial Abuse Inquiry – 1 month left for written submissions

Super Consumers Australia warns of Royal Commission rehash: Super funds need to do more to protect people from bad advice Today ASIC has released a report highlighting the failure of many super funds to uphold their duty to protect people from being charged for inappropriate, costly advice from their super savings. This follows revelations from…

Read More Advocates Warn that Urgent Change is Needed to Protect Retirement Savings from Dodgy Advice

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New research from CHOICE has revealed 4 in 5 CHOICE supporters think it’s unfair for supermarkets to charge higher prices for customers who don’t sign up for loyalty programs.  The survey of over 8,000 CHOICE supporters also found nearly half of respondents were worried about the data being collected about them through loyalty programs. The…

Read More Supermarket Loyalty Programs: The Price Isn’t Right

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A rise in reported breaches of the industry Code of Practice indicates better reporting from customer-owned banking institutions but also a sign of the need for improvements in reporting and remediation.  The Annual Data Report from the Customer Owned Banking Code Compliance Committee (COBCCC), which covers the 2022-23 reporting period, shows that the number of customer…

Read More Customer Owned Banks Urged to Continue Improving Reporting Practices

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The general insurance industry continues to struggle meeting claims handling timeframes according to the latest report from the General Insurance Code Governance Committee (CGC). The Annual Data and Compliance Report, published today, highlights more than 45,000 claims handling breaches of the industry Code of Practice in the 2022-23 reporting period, an increase of 16%. Chair…

Read More Insurers Continue to Struggle Meeting Claims Timeframes