Transport

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Australia’s aviation sector appears to have recovered from the COVID-19 pandemic as passenger levels and capacity returned to pre-pandemic levels, the ACCC’s latest Domestic Airline Competition in Australia report reveals.  Australia’s major airlines—Bonza, Jetstar, Qantas, Rex and Virgin Australia —carried 4.9 million domestic passengers in March 2024, which represented 98.8 per cent of passenger figures in March…

Read More Airline Travel and Capacity Returns to Pre-Pandemic Levels

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Australian motorists will soon be able to choose from a wider range of cleaner, cheaper to run cars with the Parliament passing the legislation for the Albanese Government’s New Vehicle Efficiency Standard. This is good news for the hip pocket and for the environment. Car makers now have an incentive to send us their most…

Read More New Vehicle Efficiency Standard to Commence January 2025

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CHOICE response to announcement Qantas has agreed to pay $120 million to settle ACCCenforcement action. Quotes attributable to Rosie Thomas, Director of Campaigns and Communications at CHOICE: “Qantas agreeing to pay $120 million dollars and admitting it misled consumers after ACCC court action is a significant result. The proposed settlement sends a very clear message…

Read More Compensation for Cancelled Flights Should be the Norm

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The Australian Travel Accreditation Scheme (ATAS) is an industry scheme that sets standards for signatory travel agencies and tour operators. ATAS is administered by the Australian Travel Industry Association (ATIA). Under ATAS, businesses maintain a complaint handling process that is easy and free to access. Where complaints are unresolved, they can be escalated to the…

Read More Non-Economic Loss Now Part of Travel Complaints Scheme

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The National Transport Commission (NTC) and the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (DITRDCA) have been working with state and territory on an Automated Vehicle Safety Law (AVSL) and are now looking for feedback on the regulatory framework as a whole, in addition to safety and consumer issues. The consultation paper…

Read More Automated Driving System Consultation Open

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Need to know Financial counsellors are sounding the alarm about an “irresponsible” car loan provider targeting people on low incomes.  These consumer advocates say Money3 Loans is failing to properly assess whether its customers can pay off the loans, and is charging exorbitant interest rates on top of that. Last year the Australian Securities and…

Read More “Irresponsible” Car Loans on a “broader scale”: Consumers and advocates speak out against Money3 as ASIC sues over alleged breaches

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The Australian Finance Industry Association (AFIA) is reviewing its Car Rental Code. Signatories of this code include Avis Budget Group, Hertz, Europcar, Thrifty, East Coast Car Rentals, Sixt, Bayswater Car Rental and Redspot/Enterprise. The Code ensures an industry standard is met on a number of issues, including transparency of pricing and credit card charging practices,…

Read More Seeking CFA Member to Prepare a Submission to a Review of the AFIA Car Rental Code

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Domestic airfares generally fell last year after reaching record highs in late-2022, but cancellations and delays remain higher than long-term industry averages, the ACCC’s latest Domestic Airline Competition in Australia report reveals.

The report shows that average revenue per passenger, which represents average prices across all fare types, was 13.4 per cent lower in December 2023 than in December 2022, in real (inflation-adjusted) terms.

Read More Airfares Cheaper But Cancellations and Delays Increased in 2023

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A lack of transparent pricing information caused a poor understanding by consumers of how prices were set. This was significantly worsened by a lack of competition. While market concentration was a major issue, the inquiry found prices in Australia are way higher than in many other less competitive markets.

Large price increases occurred across many sectors.

Read More Supermarkets, airlines and power companies are charging ‘exploitative’ prices despite reaping record profits

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“The volume of complaints escalated to AFCA has been increasing at an unsustainable rate,” David Locke, the Chief Ombudsman and Chief Executive Officer of the Australian Financial Complaints Authority (AFCA), said.  

“Scam-related complaints to AFCA have nearly doubled between 2022 and 2023. They continue to be of great concern to us. We are also seeing the impact of increased interest rates and cost of living pressures, with complaints involving financial hardship also significantly higher,” Mr Locke said.

Read More Ombudsman Warns of “Unsustainable” Increase as AFCA sees a Record 100,000 Complaints