Transport

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CHOICE responds to the Federal Government’s announcement releasing the draft Aviation Customer Rights Charter for public consultation. Quotes attributable to Rosie Thomas, Director of Campaigns at CHOICE:  “CHOICE welcomes the release of a proposed Aviation Customer Rights Charter. The announcement is an important step towards giving consumers clear rights when flights don’t go to plan.”…

Read More Aviation Charter of Rights needs more to take off: CHOICE

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The ACCC has granted interim authorisation to Virgin Australia and Qatar Airways, allowing them to engage in cooperative conduct under an integrated alliance. The ACCC has also accepted a court enforceable undertaking from Virgin Australia and Qatar Airways in relation to the conduct. Under the interim authorisation, Virgin Australia and Qatar Airways can commence marketing and selling…

Read More Interim Authorisation for Flights and Marketing for Doha to Australia Granted by ACCC

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Domestic airline passengers face less choice and higher airfares following Rex’s recent exit from services between metropolitan cities, the ACCC’s latest Domestic Airline Competition report has found. Since Rex suspended operations on its services between metropolitan cities on 31 July 2024, the average airfare on all Major City routes has increased by 13.3 per cent to September…

Read More Less Competition and Higher Prices as Rex Suspends Operations

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A Sydney woman with disability has won better access for assistance dogs on Qantas flights following a Federal Court discrimination claim.  The Justice and Equity Centre and Maurice Blackburn Lawyers represented Rachael Fullerton after Qantas refused to give permission for her assistance dog Strike to fly with her. Strike is trained to alleviate the effects…

Read More Discrimination Case Settlement a Win for Travellers with Assistance Dogs, Calls for National and Enforceable Aviation Standard Continue

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Mandatory code of practice, subsidies for food transportation and increased income support needed A coalition of consumer and indigenous groups is calling on the National Indigenous Australians Agency (NIAA) to better protect vulnerable residents in remote areas. The organisations have welcomed the proposed National Strategy for Food Security in Remote First Nations Communities, but they…

Read More Consumer Groups Call on NIAA to Strengthen Remote Food Security Strategy

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The Justice and Equity Centre (‘JEC’) and People with Disability Australia (‘PWDA’) welcome today’s White Paper announcing the Government’s intentions to develop new Disability Standards for air travel. This is a significant first step in addressing longstanding discrimination by airlines which has prevented people with disability from being able to travel by air equally with…

Read More Advocates Welcome New Aviation Transport Standards, Urge Genuine Co-Design with People with Disability

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The ACCC will continue to closely monitor domestic airfares on services between metropolitan cities following Rex’s withdrawal from this market, the ACCC’s latest domestic airline competition report states. The report shows improved conditions for consumers with declines in airfares, reduced cancellations and improved on time rates for flights over the first half of 2024. However, the ACCC…

Read More ACCC Finds New and Expanding Airlines Face ‘significant challenges’ as Concern Remains Over Domestic Airline Competition

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With ongoing cost of living pressures impacting household budgets, the Consumer Affairs Victoria has come up with some tips to help you become an informed and savvy consumer and to save some money along the way. When you shop, think carefully before you buy. Learn more about consumer guarantees here. Save at the checkout by…

Read More Top Consumer Tips to Beat Cost of Living Pressures

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Wheelchair user and disability advocate, Akii Ngo says accessibility standards for air travel must be drastically improved following an accident in May 2022. Akii fell from a Jetstar aisle chair while  being pushed by a Jetstar staff member as they disembarked. The way the staff member operated the chair contributed to Akii’s accident. Akii says this…

Read More Calls for Airline and Airport Accessibility Standards

Money Yarns, Stronger Futures The consumer, credit and debt issues of First Nations consumers in Victoria. Integrated Practice Project Report 2021-2023

The Consumer Action Law Centre has today released a groundbreaking report titled Money Yarns, Stronger Futures. The report amplifies the voices of First Nations people, sharing their personal experiences to shed light on the significant challenges they face in achieving financial prosperity. Money Yarns, Stronger Futures not only highlights these challenges but also offers bold recommendations for both…

Read More Money Yarns, Stronger Futures – Highlighting Challenges and Bold Recommendations