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The Albanese Government will strengthen the Food and Grocery Code of Conduct, accepting all recommendations of a recent independent review into the Code as part of a wide?ranging cost?of?living crackdown on anti?competitive behaviour in the food and grocery sector. This is about getting a fair go for families and a fair go for farmers. Our…

Read More Government Accepts All Recommendations to Strengthen Food and Grocery Code

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New laws regulating Buy Now, Pay Later (BNPL) have been announced today. Consumer groups respond as follows: Quotes attributable to Stephanie Tonkin, CEO of Consumer Action Law Centre “We welcome the Albanese Government’s new laws that regulate Buy Now, Pay Later as credit and introducing consumer protections. “Every day we speak to people in financial…

Read More Consumer Groups Welcome New Credit Regulations for Buy Now, Pay Later

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This year’s Ruby Hutchison Memorial lecture shone a light on just how much the consumer protection movement together with regulators has achieved in the last 50 years, and the complex consumer issues we’re still seeking answers to today. Bringing in a musical theme and recognising the rockstar influence of the speakers, the ACCC Deputy Chair…

Read More The 2024 Ruby Hutchison Memorial Lecture – 50 Years of Consumer Advocacy

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Following the Australian Competition and Consumer Commission’s (ACCC) September 2022 Digital Platform Services Inquiry report, and the Albanese Government’s commitment in November to mandatory industry codes regarding scams (consultation closes 29/01/2024) has now announced an in-principle agreement to desperately needed new consumer and competition laws regarding digital platforms. Currently, the government is requesting that industry…

Read More Government Responds to ACCC’s Digital Platform Recommendations

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Original media release by ASIC (6/11/2023). ASIC has commenced civil penalty proceedings in the Federal Court alleging Telstra Super failed to comply with internal dispute resolution requirements.  This is the first proceeding under this regime, which came into effect on 5 October 2021. The new regime makes certain provisions of ASIC’s Regulatory Guide for Internal…

Read More ASIC Takes Action Against Telstra Super in First Proceeding Under its New Regime

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Last week the Australian Government announced its intention to form a Senate Inquiry into insurer response to the 2022 floods. This week, according to a media release from Minister for Financial Services and Assistant Treasurer the Hon. Stephen Jones MP, will be presenting the motion for its consumer-focused Inquiry to the house this Monday, August 7th.

Read More Presentation Date, Terms of Reference Announced for Flood Insurance Inquiry

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Following the Australian Competition and Consumer Commission’s (ACCC) Digital Platform Services inquiry in 2019, and the Treasury’s recent follow-up consultation the Telecommunications Industry Ombudsman (TIO) placed a submission late February 2023 to expand their remit from telecommunications to digital platform services (e.g. search engines, apps). The TIO has supported the proposal for a Digital Platforms…

Read More TIO Submission for Digital Platforms Ombudsman

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The Australian Financial Complaints Authority (AFCA) has released its Systemic issues insights report for the 2021-2022 financial year. AFCA identifies systemic issues that have been raised in a complaint or several complaints, which are likely to affect a class of persons in addition to any person who lodged a complaint or raised a concern. It…

Read More AFCA Systemic issues insights report for 21-22

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The Telecommunications Industry Ombudsman’s (TIO) Quarter Two Complaints Report shows a 9.9 per cent increase in the number of complaints received between October and December 2022. Residential consumers and small businesses made 17,903 complaints, with more than half of these about mobile services. Complaints this quarter increased largely due to the impact of the Optus…

Read More Increase in phone and internet complaints in quarter two shows impact of Optus data breach

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Data released today in the Victorian Public Transport Ombudsman (PTO) Annual Report shows a 10 per cent increase in public transport complaints handled by the PTO during the 2021-22 financial year. “The increase in complaints we’ve seen is broadly in line with the increase in the number of Victorians travelling again on public transport”, the…

Read More Complaints rise as patronage increases, Ombudsman to look at public transport fines