Green & ethical consumption

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This year’s Ruby Hutchison Memorial lecture shone a light on just how much the consumer protection movement together with regulators has achieved in the last 50 years, and the complex consumer issues we’re still seeking answers to today. Bringing in a musical theme and recognising the rockstar influence of the speakers, the ACCC Deputy Chair…

Read More The 2024 Ruby Hutchison Memorial Lecture – 50 Years of Consumer Advocacy

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The Federal Court has found Vanguard Investments Australia contravened the law by making misleading claims about certain environmental, social and governance (ESG) exclusionary screens applied to investments in a Vanguard index fund. At a hearing before Justice O’Bryan on 8 March 2024, Vanguard admitted to engaging in conduct that was liable to mislead the public…

Read More ASIC Wins Greenwashing Case Against Vanguard

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Original media release from the ACCC (7/03/2024). Consumer and competition issues in the supermarket sector and essential services including electricity and financial services are among the ACCC’s compliance and enforcement priorities for the year ahead, ACCC Chair Gina Cass-Gottlieb announced today. “Our priorities continue to be shaped by the key challenges facing our economy and the…

Read More ACCC Announces 2024-25 Enforcement Priorities

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55% of Australians incorrectly dispose of batteries. Australian B-cycle  “Never bin your batteries” aims to help consumers understand the risks of throwing batteries away in regular bins. It emphasises the need to never put used batteries in general waste or recycling bins, to instead tape the terminals with clear sticky tape and take them to…

Read More Safe Battery Disposal

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A report from our Consumers International Global Congress representative, Deputy Chair Chandni Gupta Final day of the 2023 Global Congress and the pace remained fast and fascinating with enlightening presentations with a key focus on sustainability to close off the conference. Below are some highlights from Day 3. Sustainable appliances for a green transition An…

Read More Building a Resilient Future – Day 3 of Consumers International Global Congress

Consumers International Global Congress; Nairobi, Kenya 06-08 December 2023; Building a resilient future for consumers; supporting partners COMESA Competition Commission and Competition Authority of Kenya

Today the Congress was abuzz with passionate consumer advocates, experts and regulators taking a deep dive into everything from scams and AI to greenwashing and digital wallets. But at the heart of so many discussions today was the value of and the critical need to collaborate. It was recognised that collaboration both within and across borders is needed to help raise the voices on key issues impacting consumers and to learn from one another. Below are some of the highlights from Day 2!

Read More C is for Collaboration – Day 2 of Consumers International Global Congress

Consumers International Global Congress; Nairobi, Kenya 06-08 December 2023; Building a resilient future for consumers; supporting partners COMESA Competition Commission and Competition Authority of Kenya

The Consumers International Congress 2023, held in beautiful Nairobi, Kenya, kicked off its first day with a stellar consumer protection agenda. Officially opened by the Deputy President of Kenya, His Excellency Rigathi Gachagua, E.G.H, the theme of building a resilient future for consumers was well and truly alive through the panel discussions and the conversations throughout the day. Below are some of the highlights from an action-packed Day 1!

Read More Fair, Safe and Sustainable – Day 1 of Consumers International Global Congress

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A national survey of 2,500 household energy consumers found that 48% of households did not recall seeing anything in the media or online in the last 12 months about how to reduce their energy costs or usage. Those who did recall seeing information often found it complex and irrelevant.

The results show that while households are interested in learning about saving on their energy use and bills, their trust is low in the energy market to provide them with good advice.

Read More Single, Trusted Source for Australian Energy Consumers Needed

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The Australian Energy Regulator (AER) has welcomed the Energy and Climate Change Ministerial Council’s (ECMC) decision to progress work on a proposed package of Game changer reforms that will deliver significant improvements in outcomes for energy consumers experiencing vulnerability.

Under the comprehensive package, consumers would receive concessions they are entitled to and those in hardship would receive their retailer’s best offer to help them lower their bills.

Read More ‘Game changer reforms’ for Vulnerable Consumers will Progress

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“The proposed coordination will increase AEMO’s ability to manage the scheduling of outages, providing greater security for the supply of electricity over the next two summer periods, which are forecast to be challenging,” ACCC Deputy Chair Mick Keogh said.

Due to concerns that this kind of coordination and information sharing between competitors can reduce competition in the supply of electricity and the acquisition of maintenance services as well as create information disparities within the broader electricity market, the ACCC has imposed a series of conditions for this authorisation.

Read More Coordination Within Electricity Industry Authorised