Regulator News Archives - Consumers' Federation of Australia

26 March , 2026

New Moneysmart Research Shows Gen Z Are Turning to Social Media and AI for Financial Advice

ASIC is urging young Australians to ‘sense check’ the information they see online, as new research shows nearly two thirds of Gen Zs are using social media and about one in five are using AI to make decisions about their financial future. Moneysmart’s Gen Z study found that while Gen Z has a strong appetite…

19 March , 2026

ASIC Launches Financial Complaints Data Dashboard

Australians now have unprecedented access to consumer complaints data following the launch of ASIC’s new interactive dashboard. The Internal Dispute Resolution (IDR) data dashboard enables users to compare the complaints reported by individual financial firms for the first time, including their handling of complaints associated with specific products like home loans, credit cards, life and general insurance,…

25 February , 2026

Have Your Say: Trampoline Parks

Trampoline parks are designed for a wide range of ages, from young children to adults, and are popular for fun, fitness and events designed to cater for a variety of skills. The trampolines in trampoline parks differ from domestic trampolines used in backyards across the country, both in design and patterns of use. Trampoline parks…

5 February , 2026

New Standards Reduce Risk of Infant Death and Injury

Two new mandatory standards which aim to reduce risk of death and injury from products that babies do or may fall asleep in must be complied with by businesses from 19 January 2026. Infant sleep products have a surface for an infant to lie on. They are designed or marketed for an infant to sleep…

22 January , 2026

Karen Cox Appointed as Consumer Representative to COBCCC

The Customer Owned Banking Code Compliance Committee (COBCCC) has welcomed the appointment of Ms Karen Cox as its new Consumer Representative, bringing decades of consumer advocacy experience and deep expertise in banking reform to the Committee’s oversight of the Customer Owned Banking Code of Practice. Ms Cox has been appointed by the Consumers’ Federation of…

19 September , 2025

Federal government consults on proposed new protections for aviation consumers

The federal government is conducting another consultation on the proposed design and implementation of aviation consumer protections. The consultation being undertaken by the Department of Infrastructure and consists of two key elements: CHOICE’s media release on the consultation and the government’s proposals is available here: https://www.choice.com.au/about-us/media/media-releases/2025/september/aviation-consumer-protection-scheme-a-welcome-first-step-but-still-falls-short

17 September , 2025

ANZ Admits to Unconscionable Conduct

Financial Counselling Australia (FCA) welcomes the announcement that ANZ has admitted to widespread misconduct and has agreed to pay $240 million in penalties. ANZ has admitted to unconscionable conduct, overstating bond trading data by tens of billions, and widespread misconduct affecting nearly 65,000 customers. The matters will now be considered by the Federal Court which…

10 September , 2025

Consultation Open to Strengthen Unit Pricing Code, Address Shrinkflation

Consumer advocacy groups have welcomed the Federal Government’s decision to open consultation on strengthening the mandatory Unit Pricing Code. Treasury has released a Consultation Paper on ways to strengthen the Retail Grocery Industry (Unit Pricing) Code of Conduct administered by the ACCC. The Code is a mandatory industry code of conduct made under Part IVB…

2 September , 2025

Call for Expressions of Interest for new COBCCC Consumer Representative

The Consumers’ Federation of Australia (CFA) is inviting suitable applicants to apply for the role of consumer representative on the Customer Owned Banking Code Compliance Committee (COBCCC). Details of the purpose and conditions of the role, including renumeration, are as follows: Purpose of the COBCCC Purpose of the Consumer Representative A Consumer Representative to the…

8 August , 2025

New Report Shows Telcos Continue to Fail Vulnerable Consumers

A report released today (August 7 2025) by the Telecommunications Industry Ombudsman (TIO) finds telcos are failing to consistently support customers in financial hardship and, in some cases, are unintentionally causing or making financial stress worse. The report, ‘Keeping connected: Experiences of telco consumers in financial hardship,’ is informed by a review of over 900…

22 July , 2025

Most Consumers Consider Communications an Essential Service

Home internet and mobile connectivity are now considered essential by the vast majority of Australians. Price is the number one factor when choosing a plan, yet few people are actively checking the market for a better deal. These are some of the key insights from the new Consumer Sentiment Tracker, commissioned by the peak communications…

7 July , 2025

Centrepay Reforms Take Home the 2025 Consumer Advocacy Award

At the 2025 ACCC National Consumer Congress the Consumers’ Federation of Australia, with help from CPRC’s Chandni Gupta, was proud to present our Consumer Advocacy Award for the best consumer advocacy campaign or project of the past year. The nominees this year were: 1. 10 Successes of the National Scams Campaign – scams are a huge…