Scam Alert – Loyalty Points Program Customers Targeted

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The National Anti-Scam Centre (NASC) is warning of a new text-based scam targeting loyalty program customers with Qantas Frequent Flyer, Telstra, and Coles. This warning comes after a little over 200 were lodged with Scamwatch in the last four months.

Australian Competition and Consumer Commission (ACCC) Deputy Chair Catriona Lowe has also warned all other loyalty program customers to be on guard as “any loyalty program could be referred to in this type of scam”.

Below is some information from the ACCC on the loyalty program scam and on avoiding scams in general. To report a scam to Scamwatch click here.

How the scam works

  • Consumers receive a text message or email stating their loyalty points are expiring.
  • The text or email includes a link to a fake website, which prompts customers to login. Customers may also be prompted to provide credit card details to use loyalty points.
  • Scammers steal customers’ points. Scammers also steal customers’ login details and personal information to use on other platforms and commit identity fraud.

Protect yourself

  • Don’t ever click on a link included in a text message.
  • Access the app or website independently to check on the status of your points.

“The National Anti-Scam Centre has contacted the companies that have been impersonated by scammers and is working with web host providers to have the fake websites taken down, to minimise harm to the community,” Ms Lowe said.

“We are very concerned that Australians experiencing cost-of-living pressures may be more susceptible to these scams. Scammers are deliberately panicking consumers by claiming their points are expiring soon. We urge people to immediately delete or ignore any message regarding a loyalty program that contains a link.”

Top tips for avoiding scams

  • STOP – take your time before providing any personal information.
  • THINK – ask yourself if the message could be fake?
  • PROTECT – act quickly if something feels wrong. Contact the company referenced in the loyalty program message and report scams to Scamwatch.