Current CFA Representatives

In line with our Consumer Representation Policy, CFA can appoint representatives or nominate representatives for consideration by the appointing body. In some instances, the appointing body makes the appointment without involving CFA, however we encourage bodies to consider the representative policy.

Below are the names of CFA’s current consumer representatives on government or industry bodies.

ABA Consumer Outcomes Group

The Australian Banking Association (ABA) Consumer Outcomes Group is a joint bank and consumer representative forum for discussing and responding to existing and emerging issues to improve consumer outcomes in retail banking.

CFA-appointed representatives: Rachna Bowman (FCRC), Stephanie Tonkin (Consumer Action Law Centre), Jackson Reynolds-Ryan (Blind Citizens Australia), Lynda Edwards (Financial Counselling Australia), Paul Holmes (Legal Aid Qld), Drew MacRae (Financial Rights Legal Centre) and Ian Yates (COTA Australia).

Australian Federation of Travel Agents: AFTA Travel Accreditation Scheme (ATAS) Complaint Appeal Committee (ACAC)

The ACAC reviews certain consumer complaints. See

CFA representatives: Jillian Brewer, Philip Field.

Australian Finance Industry Association Buy Now Pay Later Code of Practice Code Compliance Committee

The Buy Now Pay Later Code Compliance Committee (CCC) is an independent committee responsible for the administration and enforcement of the Code of Practice. As part of their role in administering the Code, the CCC will monitor and investigate a Code Compliant Member’s compliance, and impose sanctions for non-compliance.

Consumer representative: Jillian Brewer.

Australian Securities and Investment’s Commission: Consumer Advisory Panel (CAP)

The CAP advise ASIC on current consumer protection issues and give feedback on ASIC policies and activities. See

CFA representative: Gail Pearson.

AusPayNet Stakeholder Advisory Council

AusPayNet established the AusPayNet Stakeholder Advisory Council (ASAC) in 2021 to insure that the perspectives of all stakeholders who play a key role in the payments ecosystem are able to be appropriately with AusPayNet and its Members, which includes banks and other entities involved in the payments system.

CFA representative: Drew MacRae

Customer Owned Banking Association: Code of Practice Code Compliance Committee

The Code Compliance Committee supports credit unions, mutual banks and mutual building societies to achieve service standards Australians can trust. See

CFA representative: Philip Cullum.

Department of Mines, Industry Regulation and Safety – Consumer Protection Division: Consumer Advisory Committee (CAC)

The CAC advises the Minister and the Commissioner on: the activities and policies of the Department as they affect consumers; current and emerging consumer issues; research and education projects relating to consumers; and any matter referred to the Committee by the Minister or the Commissioner. See

CFA representative: Roberta Grealish.

Food Standards Australia and New Zealand: Consumer and Public Health Dialogue (CPHD)

The CPHD provides a means by which FSANZ can engage in deeper consultation with peak consumer and public health bodies and academics. See

CFA representative: Ian Jarratt.

National Disability Insurance Scheme Commission Disability Sector Consultative Committee

The NDIS Commission Disability Sector Consultative Committee provides advice to the Commissioner on national issues which influence the delivery of quality and safe NDIS supports and services.

CFA representative: Wayne Hawkins.

National Measurement Institute (NMI): Consumer and Industry Liaison Committee (CILC)

The CILC’s principal purposes are to allow representatives of NMI, industry and consumers to exchange views about trade and regulatory matters as they relate to trade measurement and to formulate advice to NMI aimed at improving the efficiency and effectiveness of the regulatory framework and service levels. See

CFA representative: John Furbank.

Standards Australia: Technical Committees

CFA nominates representatives to Technical Committees through the CFA Standards Project. Details available on the Standards Project pages of this website.

CFA Standards Project Co-ordinator: Regina Godfredson.

Stakeholder Advisory Group for the Development of new Australian Animal Welfare Standards and Guidelines for Livestock at Processing Establishments

These Standards and Guidelines will replace the current Model Code of Practice for the Welfare of Animals – Livestock at Slaughtering Establishments which was published by CSIRO in 2002.

CFA representative: Dr Onn Ben-David OAM.

Way Forward Debt Solutions

Way Forward is a not-for-profit organisation which provides assistance to people in financial hardship by helping them to get out of debt faster. See

CFA-appointed consumer directors on the board: Karen Cox, Fiona Guthrie, Paul Holmes and Catriona Lowe.