Standard sets out how best to deal with complaining customers
CFA has a consumer representative on the committee to ensure a responsive complaints process
Read More Standard sets out how best to deal with complaining customers
Articles
Pensioners welcome action against funeral giant for misleading conduct
InvoCare changed contracts to force prior signups to purchase extra services
Read More Pensioners welcome action against funeral giant for misleading conduct
Seeking consumer rep for Standards Australia committee on DIY vehicle maintenance products
CFA appoints representatives to protect the consumer interest through its Standards Project
Read More Seeking consumer rep for Standards Australia committee on DIY vehicle maintenance products
Sustainable procurement standards help companies extend social responsibility to purchases and supplies
CFA has a appointed a consumer rep
Read More Sustainable procurement standards help companies extend social responsibility to purchases and supplies
Report shows most consumers ‘guess’ insured value when choosing home insurance
ASIC reports set out areas for improvement in home insurance sales practices
Read More Report shows most consumers ‘guess’ insured value when choosing home insurance
ASIC concerns prompt NAB to correct misleading home loan claims
Claim about lowest rates lacked context
Read More ASIC concerns prompt NAB to correct misleading home loan claims
ASIC continues crackdown on payday lending avoidance models
Sidestep arrangements netted more charges to consumers than allowed under credit protection laws
Read More ASIC continues crackdown on payday lending avoidance models
Bill shock complaints falling into place
ACMA congratulates Optus on reduced TIO complaints over two consecutive years
Read More Bill shock complaints falling into place
How do we know our products and services are regulated?
Four key bodies work together with Government to meet consumer needs
Read More How do we know our products and services are regulated?
ASIC action leads to over $1 million refund to consumers
Small loan provider breached cost cap when charging $60 EFT fee
Read More ASIC action leads to over $1 million refund to consumers
Standards Day poster competition winner announced
CFA celebrates all consumer reps for World Standards Day
Standards level the playing field on international production lines
Read More CFA celebrates all consumer reps for World Standards Day