ASIC action leads to over $1 million refund to consumers
Small loan provider breached cost cap when charging $60 EFT fee
Read More ASIC action leads to over $1 million refund to consumers
Articles
Standards Day poster competition winner announced
CFA celebrates all consumer reps for World Standards Day
Standards level the playing field on international production lines
Read More CFA celebrates all consumer reps for World Standards Day
Higher standards needed for life insurance industry
ASIC review of 200 advice files finds more than a third not compliant in prioritising consumer needs
Read More Higher standards needed for life insurance industry
CBA to return $2.2m in expired travel card funds to consumers
Bank also agrees with ASIC to make changes to travel card policies
Read More CBA to return $2.2m in expired travel card funds to consumers
ACCAN Launches Research into Australians’ Use of Apps
Study illustrates how consumers negotiate tensions between being customers and being products
Read More ACCAN Launches Research into Australians’ Use of Apps
ACMA investigation highlights consent issues when purchasing email lists
Business loan company pays $10K fine after failing to prove that email owners gave approval
Read More ACMA investigation highlights consent issues when purchasing email lists
ASIC and Bank of Queensland reach Storm Financial settlement
Payment brings to an end existing litigation following Storm collapse in 2009
Read More ASIC and Bank of Queensland reach Storm Financial settlement
ASIC review reveals ‘Low doc’ lenders tightening lending practices
Responsible lending laws have made an impact since 2010
Read More ASIC review reveals ‘Low doc’ lenders tightening lending practices
Telco consumer complaints continue to fall
ACMA says third consecutive year of decline in complaints shows industry improving
Read More Telco consumer complaints continue to fall
Invast Financial Services pays $20,400 penalty for misleading representations
ASIC concerned that statements about ‘risk-free’ trading could mislead investors
Read More Invast Financial Services pays $20,400 penalty for misleading representations
New research examines options for domestic violence victims left to foot utility bills
CUAC says providers can play a role in re-establishing victims’ independence
Read More New research examines options for domestic violence victims left to foot utility bills