QBE accepts that changes needed to meet dispute resolution standards
ASIC concerned that lawyer-branded communications could intimidate complaining customers
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Articles
Data retention: consumers shouldn’t wear increase in phone and internet costs
ACCAN submission calls for a taxpayer funded scheme to lower impacts on low income consumers
Read More Data retention: consumers shouldn’t wear increase in phone and internet costs
Childrens’ car seats: making safety restraints safer
CFA representatives involved in standard update
Read More Childrens’ car seats: making safety restraints safer
6 new year resolutions to get your finances under control
New MoneySmart app helps people set and track financial goals
Read More 6 new year resolutions to get your finances under control
ACMA welcomes telcos’ comparative complaint data
Data on five major providers encourages competition on customer service
Read More ACMA welcomes telcos’ comparative complaint data
ASIC investigation leads to US-based firm refunding $1.5 million to Australian customers
Interactive Brokers will also fund to Financial Rights Legal Centre to provide an education program
Read More ASIC investigation leads to US-based firm refunding $1.5 million to Australian customers
ASIC crackdown stops another payday lender from overcharging consumers
Affected consumers set to receive close to half a million dollars in refunds
Read More ASIC crackdown stops another payday lender from overcharging consumers
Comments invited on effectiveness of the Water Efficiency Labelling Scheme
Submissions close Friday 6 February
Read More Comments invited on effectiveness of the Water Efficiency Labelling Scheme
Financial System Inquiry puts consumer welfare first – Consumer advocate urges Government to implement recommendations ASAP
Recommendations seek to improve ‘problem’ products such as payday lenders and consumer credit insurance
Read More Financial System Inquiry puts consumer welfare first – Consumer advocate urges Government to implement recommendations ASAP
New CHOICE research reveals the two biggest drivers of piracy
Illegal downloaders also more likely to pay to go to the cinema
Read More New CHOICE research reveals the two biggest drivers of piracy
ACCC reports on the comparator website industry in Australia
Watchdog concerned that poor conduct by portion of industry undermines consumer benefits
Read More ACCC reports on the comparator website industry in Australia
Financial System Inquiry backs need for stronger consumer protection
CHOICE says Murray delivers good news but unlikely to stop excessive surcharges
Read More Financial System Inquiry backs need for stronger consumer protection