consumer education Archives - Page 3 of 4 - Consumers' Federation of Australia

1 December , 2023

Non-Disclosure Agreements, Unfair Contracts and Consumer Rights

Businesses are trotting them out left and right these days, but it’s not clear who gives them the authority to do that, since you already have a right to the three Rs without promising to keep matters confidential.

Non-disclosure agreements (NDAs) effectively keep problems with a product or service a secret so other customers can’t know that it has a history of problems.
“The ACCC has made clear that non-disparagement clauses can breach unfair contract terms provisions.

“Again this comes back to the imbalance of power and information between consumer and business, and why we need strong, enforceable consumer protections.”

29 November , 2023

A Promising Start as National Anti-Scam Centre Releases its First Report

The NASC launched in July as part of an $86.5 million package to crackdown on scams. It represents the most cohesive partnership between government and industry to date to protect against these criminals.

While scam losses are still significant, the report shows a 16% decrease in losses compared to the same quarter last year. It also reveals that losses from investment scams have declined by 6%, and romance scam losses have declined by 28%.

The quarter ended with reported scam losses of $29.8 million in September 2023, the lowest losses reported in a single month since October 2021.

29 November , 2023

Scams Awareness Week 2023

In the past year, according to figures released by the National Anti Scam Centre (NASC), over 81,000 reports of scams have been made and $92 million stolen. Of those scams, 3 in 4 were impersonation scams where criminals pretended to be someone known and trusted such as a family member, government institution, road toll company or bank. Out of these, bank imitation scams caused the highest monetary losses.

27 November , 2023

Seafood Country of Origin Labelling Changes

Previously, the Consumers’ Federation of Australia has campaigned for changes to current labelling laws for seafood at cafes, restaurants and clubs – advocating for country of origin-specific labelling. Recently, the Albanese government has announced that while there will be changes to seafood country of origin labelling, the labelling will be restricted to differentiating between Australia and overseas.

The below press release from Senator the Hon Tim Ayres, Assistant Minister for Manufacturing and Assistant Minister for Trade explains some of the reasoning behind the conversation and the government’s approach.

22 November , 2023

ACCAN’s Tips for Talking to Telcos

With the continued stress and pressure of the current cost of living crisis, changes to the NBN and a year filled with hacks, scams, identity theft, and outages we thought it was time to remind everyone of the Australian Communications Consumer Action Network’s six guides for talking to telcos. Below is a list from the…

14 November , 2023

Gen Z and Finance – Stress, Debt, BNPL, and the Desire for Better Money Skills

New research shows Gen Zs are feeling financially stressed, with high levels of debt including Buy Now Pay Later use.

10 November , 2023

New Investor Alert List Replaces ‘Companies you should not deal with’

ASIC has today strengthened its scam prevention tools to support consumers with the publication of a new investor alert list. Consumers can use this list to help inform themselves as to whether an entity they are considering investing in could be fraudulent, a scam or unlicensed.

3 November , 2023

ACCC Urges Consumers to Shop Around for NBN Deals, Retailers on Notice

“We are concerned where we see advertising by NBN retailers that suggests households need to be on 50 Mbps or even 100 Mbps plans to stream multiple shows at once, when a less expensive plan may be sufficient. Of course, some households may have a preference for the higher speed tiers, but we want to make sure that customers have clear and accurate information to guide their decisions.”
As a result of these changes, the maximum wholesale prices for some NBN speed tiers will initially reduce, including prices for the most affordable services, while some others will increase. For instance, the wholesale prices for the 100 Mbps and 25 Mbps speed tiers will initially decrease, while the wholesale price for the 50 Mbps speed tier will increase.

30 October , 2023

Guidelines for Plant-Based Product Labelling

This information is shared so consumer representatives can keep up-to-date with developments in industry food labelling.

26 October , 2023

‘Don’t get burnt by hype’ the Launch of ASIC’s Latest Consumer Awareness Campaign

ASIC has today launched a consumer campaign to raise awareness of the risk associated with investment hype to coincide with the Australian release of Dumb Money, a new film about the GameStop short squeeze episode in 2021.

5 October , 2023

ACCC Report on Lithium-Ion and Consumer Product Safety Urges a ‘Multi-Faceted Approach’

The Australian Competition and Consumer Commission today published its latest report on consumer product safety and lithium-ion or Li-ion batteries – the type of batteries used in personal electronic devices, renewable energy storage, and e-vehicles. The report, available here in pdf and audio form, is part of the ACCC’s 2022-23 and 2023-234 priority on product…

28 September , 2023

Mandatory Better Bills Guideline to Simplify Energy Bills for Consumers

From 30 September, energy bills will be easier for consumers to understand as energy retailers comply with the new billing obligations in the Australian Energy Regulator’s (AER) Better Bills Guideline.

Retailers must now include a ‘better offer’ statement on the front page of their bill. This statement must tell the customer if the retailer can offer a better deal, which could include the retailer’s standing offer, and include details of how to switch plans.