ACCAN’s Tips for Talking to Telcos

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Yellow paper taped at the top left corner. There is a drawing in black ink of a megaphone with sound coming out.

With the continued stress and pressure of the current cost of living crisis, changes to the NBN and a year filled with hacks, scams, identity theft, and outages we thought it was time to remind everyone of the Australian Communications Consumer Action Network’s six guides for talking to telcos. Below is a list from the ACCAN website with links to the guides:

Talking Telco

These guides are designed to help you understand how to get your home or small business phone, mobile and internet connected, and how to get help if there are problems with your service.

Talking Telco also includes great tips for saving money on your phone and internet service and how to stay safe online.

Your Internet and Home Phone

Learn how to get connected to an NBN phone or internet plan and how to get help if things go wrong.  If you need a satellite service you can download the Sky Muster Guide.

Your Mobile

Need help choosing a plan? Want to learn how to solve common problems? Find help here.

Your Telco Rights

Can’t afford your bill? Want to make a complaint? Learn about your rights as a telco consumer.

Your Digital Safety

Tips to help keep yourself safe online and over the phone.

Your Money Saving Guide

Tips to help you cut costs on your phone and internet plans.

Your Small Business Guide

Phone and internet advice tailored for small businesses.