consumer education

automobile, vehicle, car-8634822.jpg automobile, vehicle, car-8634822.jpg

The National Transport Commission (NTC) and the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (DITRDCA) have been working with state and territory on an Automated Vehicle Safety Law (AVSL) and are now looking for feedback on the regulatory framework as a whole, in addition to safety and consumer issues. The consultation paper…

Read More Automated Driving System Consultation Open

phone, make a phone call, communication-2118081.jpg phone, make a phone call, communication-2118081.jpg

“Industry should be providing consumers with clear information about which devices will and won’t work with Triple Zero and can be relied on to access emergency services. The working group and the major telcos must clearly communicate to consumers how they can identify if their device will work after the 3G shutdown, or whether they need to upgrade their device.”

Read More Industry Working Group Welcomed by Consumers as Deadline for the 3G Network Approaches

processor, cpu, computer-2217771.jpg processor, cpu, computer-2217771.jpg

In light of World Consumer Rights Day and the 2024 theme, CHOICE and the Consumer Policy Research Centre (CPRC) have both released articles on artificial intelligence (AI) and the importance, and absence, of consumer voices when discussing use and regulation. Based on CHOICE’s recent research, almost 4 in 5 Australian’s think that business’s should be…

Read More Australians Want Regulation But Consumer Voice Missing in AI Debates

Post thumbnail

The results of recent research on grocery unit pricing (pricing per standardised unit of measurement) in the United Kingdom have been released by Competition and Markets Authority. The research involved: The Queensland Consumers Association says that many of the results are very relevant to grocery unit pricing in Australia including that: The CMA’s conclusions from…

Read More Results of UK Research on Grocery Unit Pricing Released

sad or distressed woman on floor

New research released by ASIC’s Moneysmart has shed light on the financial concerns of Australian Gen Z women, revealing that they are more likely than Gen Z men to feel stressed and overwhelmed by finances and money.
“These findings demonstrate the importance of empowering young women to move past girl math and take control of their finances. Countless studies have shown financially literate people are better at budgeting and saving, managing mortgages and debt, planning for retirement, and growing their wealth. These behaviours aren’t inherent – they can be learnt at any age. That’s why we need to change the equation on girl math in 2024,”

Read More MoneySmart Data Reveals Gender Disparity in Young Adult’s Financial Stress

scam, dating scam, dating fraud-7531143.jpg scam, dating scam, dating fraud-7531143.jpg

“Our advice to consumers is to never click on links in text messages or emails, even if you’re expecting a delivery. Instead, consumers should independently check the status of their delivery by going to the Australia Post app or website or the courier service they’re expecting the delivery from.”

Read More Consumers Warned to Stay Alert to Scams over the Holiday and Sale Season

survey, icon, survey icon-2316468.jpg survey, icon, survey icon-2316468.jpg

New mandatory industry codes are being developed by the Australian Government to outline the responsibilities of the private sector in relation to scam activity, with a focus on banks, digital communications platforms, and telecommunications providers. A short survey is also available for members of the public who wish to participate in the consultation process and provide information about their experience with scams, rather than provide a written submission.

You can read the Consultation Paper and how to make submissions here. Submissions are due by 29 January 2024.

Read More Have Your Say on the Scams Mandatory Industry Code Survey

student, laptop, stressed-5752322.jpg student, laptop, stressed-5752322.jpg

A national survey of 2,500 household energy consumers found that 48% of households did not recall seeing anything in the media or online in the last 12 months about how to reduce their energy costs or usage. Those who did recall seeing information often found it complex and irrelevant.

The results show that while households are interested in learning about saving on their energy use and bills, their trust is low in the energy market to provide them with good advice.

Read More Single, Trusted Source for Australian Energy Consumers Needed