Energy

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Energy Consumers Australia (ECA) newly released report, Stepping Up: A Smoother Pathway to Decarbonising Homes (available here), has called on local, state/territory, and federal governments to collectively ‘step up’ and ensure everyone in Australia is supported and enabled to go all-electric. The policy report is based on research by CSIRO and Dynamic Analysis which has increased our understanding on the shared and individual costs of electrification for consumers.

Read More Governments Called to ‘Step Up’ to Ensure a Consumer-Focused Energy Future

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Launched today, the New Energy Tech Consumer Code (NETCC) program seeks to raise consumer protection standards in Australia for purchases of new energy tech, including rooftop solar, battery storage, EV chargers, home energy management systems and more. Australia is a world leader in small-scale renewable energy generation, with over 3 million rooftop solar systems providing…

Read More The New Energy Tech Consumer Code (NETCC) is here to raise consumer protection standards

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Australian households and small businesses now have access to a free online solar PV savings calculator, backed by a $946,399 investment from the Australian Government and tailored to individual property needs. Led by the University of New South Wales and the Australian PV Institute and designed by engineers, the SunSPOT tool has been upgraded to…

Read More Free solar advice for Australian households and businesses

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Energy Consumers Australia has welcomed the energy bill relief measures agreed to at today’s National Cabinet meeting, saying they would help to curtail further price increases while shielding consumers from the immediate impact of high energy bills. CEO Lynne Gallagher said the package of measures would protect households and small businesses from excessive bill shock…

Read More National commitment to energy bill relief welcome news for consumers

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At least 1 in 5 eligible low-income households in the National Energy Market are not receiving their energy concession, a new report from the Consumer Policy Research Centre (CPRC) has found. CPRC, CEO, Erin Turner, released the report today and called on state and federal governments to review the concessions system to ensure it works…

Read More Energy concessions failing to reach low-income Australians

Energy Consumers Australia said the expected rises in electricity and gas prices over the next two years contained in today’s Budget, means there must be a critical national conversation on how governments will help people control their energy use and bring bills down. CEO Lynne Gallagher said the strategy needs to make sure there is…

Read More Putting people in control of energy use is our most urgent national energy priority

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A new Energy Comparator & Energy Moving Services Customer Code has been launched. Its development was sponsored by The Energy Charter. This is a media release from The Energy Charter. It was originally published on 1st June, 2022.  The aim of the National Customer Code for Energy Comparators and Energy Moving Services is to give customers using these channels confidence that Signatories are…

Read More New Energy Comparator & Energy Moving Services Customer Code

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The new ISO Standard ISO 22458 Consumer vulnerability – Requirements and guidelines for the design and delivery of inclusive service was developed by the international committee ISO/PC 311 Vulnerable consumers. This was written by Alistair Tegart, Former Engagement Manager at Standards Australia and published by SOCAP. Standards Australia’s committee CS-311 Vulnerable consumers worked on Australian input to the…

Read More Standard for responding to vulnerability