Motor vehicles

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Need to know Financial counsellors are sounding the alarm about an “irresponsible” car loan provider targeting people on low incomes.  These consumer advocates say Money3 Loans is failing to properly assess whether its customers can pay off the loans, and is charging exorbitant interest rates on top of that. Last year the Australian Securities and…

Read More “Irresponsible” Car Loans on a “broader scale”: Consumers and advocates speak out against Money3 as ASIC sues over alleged breaches

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The Australian Finance Industry Association (AFIA) is reviewing its Car Rental Code. Signatories of this code include Avis Budget Group, Hertz, Europcar, Thrifty, East Coast Car Rentals, Sixt, Bayswater Car Rental and Redspot/Enterprise. The Code ensures an industry standard is met on a number of issues, including transparency of pricing and credit card charging practices,…

Read More Seeking CFA Member to Prepare a Submission to a Review of the AFIA Car Rental Code

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“The volume of complaints escalated to AFCA has been increasing at an unsustainable rate,” David Locke, the Chief Ombudsman and Chief Executive Officer of the Australian Financial Complaints Authority (AFCA), said.  

“Scam-related complaints to AFCA have nearly doubled between 2022 and 2023. They continue to be of great concern to us. We are also seeing the impact of increased interest rates and cost of living pressures, with complaints involving financial hardship also significantly higher,” Mr Locke said.

Read More Ombudsman Warns of “Unsustainable” Increase as AFCA sees a Record 100,000 Complaints

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The ACCC issued four infringement notices to IMG in relation to four different models of Mechatronic Auto Parts branded replacement car key remotes supplied by IMG to Repco and Supercheap Auto that allegedly failed to include the required safety warning labels about the hazards associated with button batteries. IMG paid $59,640 in penalties. 

The ACCC also issued two infringement notices to each of Repco and Supercheap Auto for supplying two types of car key remote products to consumers. Repco and Supercheap Auto paid $33,000 and $26,640, respectively, in penalties.

Mandatory safety and information standards were introduced in Australia in June 2022, following significant injuries and the death of three children caused by button batteries. The information standard requires warning information and safety advice to be displayed on packaging and batteries.

Read More Major Suppliers and Retailers Pay Penalties for Alleged Button Battery Standards Breaches

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The Motor Car Traders Claims Committee (the Committee) is a statutory committee established under the Motor Car Traders Act 1986 (the Act). The function of the committee is to consider and determine claims for compensation made against the Motor Car Traders Guarantee Fund (the Fund).

this role you will be responsible for:

Determining claims made by consumers against the Fund

Seeking advice and information on the claim from any person or body

Requesting the Director of Consumer Affairs Victoria, police and public authorities provide information to the Committee.

Please refer to the Position Description for a full list of the responsibilities of this role.

Read More Motor Car Traders Claims Committee – Consumer Member

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Businesses are trotting them out left and right these days, but it’s not clear who gives them the authority to do that, since you already have a right to the three Rs without promising to keep matters confidential. 

Non-disclosure agreements (NDAs) effectively keep problems with a product or service a secret so other customers can’t know that it has a history of problems.
“The ACCC has made clear that non-disparagement clauses can breach unfair contract terms provisions. 

“Again this comes back to the imbalance of power and information between consumer and business, and why we need strong, enforceable consumer protections.”

Read More Non-Disclosure Agreements, Unfair Contracts and Consumer Rights

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Original text from CPRC’s website (24/11/2023). Date: 27 November 2023Time: 1-2PM AEDTLocation: Online Faulty cars are far too common and disrupt far too many lives. A faulty car is far more than just a daily inconvenience, they can disrupt lives and pose serious challenges for people nationwide when trying to resolve the problem. CPRC’s research…

Read More Detours and Roadblocks: CPRC’s Upcoming Faulty Car Webinar

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Original text from here. Faulty cars are far too common and disrupt too many lives. Join us at the launch of a major report by the Consumer Policy Research Centre, ‘Detours and Roadblocks’, that examines the experience of consumers with faulty cars in Victoria. The report, commissioned by Consumer Action Law Centre, puts forward a…

Read More Changing Gears: Towards a car market people can trust (Webinar)

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“For years, Consumer Action has been saying we need to fix how we deal with car disputes. It shouldn’t be costing people years of their lives and thousands of dollars to get what they are owed under the law, and people shouldn’t be forced to drive or sell unsafe cars,”

Read More CALC: Victoria Overrun with Lemon Cars as Current Dispute Process Totally Unfit for Consumers