Motor Car Traders Claims Committee – Consumer Member

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Original job description from the Victorian State Government board vacancies website (8/12/2023).


Sessional, 3 years

Monthly, Half day meetings

Melbourne CBD, online or another location

Sessional rates

Position Description document

Applications close 21 December 2023

About the board

The Motor Car Traders Claims Committee (the Committee) is a statutory committee established under the Motor Car Traders Act 1986 (the Act). The function of the committee is to consider and determine claims for compensation made against the Motor Car Traders Guarantee Fund (the Fund).

Consumer claims for compensation can be made after a motor car trader (who is licensed or who the claimant reasonably believed to be licensed) has under the Act failed to:

  • comply with certain provisions in the Act such as the statutory warranty provision
  • transfer a good title to a car
  • comply with an agreement to pay the purchase price to a person who sold the car to the trader
  • pay transfer or registration fees or stamp duty or provide a roadworthiness certificate
  • remit money paid to the trader as a purchase price for an insurance policy or warranty
  • satisfy a Court or Tribunal order
  • provide a refund under an agreement following termination of a contract, or
  • deliver a car that has been paid for.

The maximum amount that can be paid from the Fund for a claim is $40,000.

About the role

Under the Motor Car Traders Act 1996 the Committee consists of not less than three members including the Chairperson, one industry member and one consumer member. The consumer member must have knowledge of the interests of consumers who use the services of motor car traders. The consumer member’s expertise is essential in ensuring the Committee can appropriately discharge its functions and decision making.

In this role you will be responsible for:

  • Determining claims made by consumers against the Fund
  • Seeking advice and information on the claim from any person or body
  • Requesting the Director of Consumer Affairs Victoria, police and public authorities provide information to the Committee.

Please refer to the Position Description for a full list of the responsibilities of this role.

Who we’re looking for

Suitable candidates are required to contribute effectively to the Committee and demonstrate:

  1. Knowledge and experience in the field of consumer protection with a broad awareness and understanding of the motor vehicle industry specific to consumers.
  2. Proven ability to understand and apply legislation.
  3. Demonstrated communication and interpersonal skills.
  4. Understanding of the operations of Government administration and an understanding of the responsibilities of a statutory office holder.

Please note: The Committee meets once a month, for up to four hours, to determine claims. There is a small pool of industry and consumer members who sit on a rotational basis.

What you need to apply

If this role is of interest and fits your skills, please apply by clicking the ‘Apply now’ button.

If you have any specific questions regarding the role, please contact Caroline Griffin on

Apply before the advertised closing date. All applications should include:

  • a resume
  • a cover letter highlighting your relevant/lived experience

Other relevant information

Applications will be assessed in accordance with the Appointment and Remuneration Guidelines. For details, please visit Appointments and Remuneration Guidelines

A Selection Panel will assess all applications and shortlist candidates for an interview.

The Victorian Government is committed to ensuring that government agencies reflect the rich diversity of the Victorian community. We encourage applications from women, people of all ages, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, LGBTIQA+ people, and people living in rural and regional Victoria. We will provide adjustments to the recruitment process upon request.

You do not have to disclose any personal information if you do not want to, but it can help us understand how we can support you through the recruitment process and beyond. We invite you to tell us if you identify as Aboriginal, a person with disability, from a culturally or linguistically diverse background, LGBTIQA+ or a young person, aged 25 years old or less. If you identify as any of the aforementioned, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed.

Apply now