Submission

Brick apartment building

CFA has supported a written submission made by a CFA member, the Queensland Consumers’ Association (QCA) to the first phase of an independent review by John Trowbridge of strata insurance practices. The review has been commissioned by the Steadfast Group, a large insurance broker network, and Phase 1 relates to the disclosure practices of intermediaries.…

Read More Independent review of strata insurance practices

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Consumer groups welcomed the consultation on improving the effectiveness of the consumer guarantee and supplier indemnification provisions under the Australian Consumer Law. Ideally, under the Australian Consumer Law, products and services come with a guarantee that they are of acceptable quality, safe with no faults and fit-for-purpose. And when these are not met, consumers are…

Read More Consumer Guarantees – reimaging redress for consumers

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CFA has made a submission to the consultation the on how the Australian Government can regulate organic products domestically. The consultation document examines the policy problem under consideration, as well as potential regulatory and non-regulatory options for reform. In its submission CFA states: Australian consumers should be protected from misleading and misrepresentation in relation to produce and…

Read More CFA publishes submission to Domestic Organics Regulatory Impact Statement

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The National Insurance Brokers Association (NIBA) has launched its new Insurance Brokers Code of Practice. This is a media release from the National Insurance Brokers Association (NIBA). It was originally published on 1st March, 2022. Consumers’ Federation of Australia (CFA) made two submissions to the independent review of the Code. NIBA President Dianne Phelan said that “the…

Read More NIBA launches new Insurance Brokers Code of Practice

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The Federal Government has released its evaluation of Country of Origin Labelling for Food reforms. The evaluation began 2 years after the reforms came into full effect in 2018 and took 12 months. The evaluation: found that the Country of Origin Labelling for Food reforms were well implemented, effective and met its objectives, and recommended…

Read More Country of Origin Labelling for Food evaluation released

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Quality financial advice can improve financial security, give greater peace of mind and the freedom to pursue lifestyle goals. Super Consumers Australia has used this year’s Budget submission to call for the Government to investigate solutions to guarantee trusted guidance so all Australians can achieve these same goals. This is a media release from Super Consumers Australia. It…

Read More A guidance guarantee for all: Super Consumers Australia calls for improvements to retirement guidance

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Financial Counselling Australia (FCA), Financial Rights Legal Centre and the Consumer Action Law Centre welcome the Parliamentary Joint Committee on Corporations and Financial Services’ recommendation for legislation to prohibit online gambling operators from accepting credit card funded deposits. This is a media release from the Financial Counselling Australia. It was originally published on 26th November, 2021. Yesterday the Committee released…

Read More Consumer advocates welcome recommendation for stricter controls of credit funded gambling online

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The Australian Government is seeking to align regulation across the aged care, disability support and veterans’ care sector. The 2021-22 Budget encompasses a range of measures including short to long term program reforms. To progress this work, the Cross Agency Taskforce on Regulatory Alignment is now inviting input from a range of stakeholders, including consumers,…

Read More Aligning regulation across aged care, disability support & veteran’s care

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Several CFA members including: CHOICE, the Consumer Policy and Research Centre (CPRC), the Consumer Action Law Centre (CALC), and the Queensland Consumers Association (QCA), made written submissions on the PC’s draft report on “Right to Repair”. The PC made draft recommendations on many aspects of this very complex and diverse topic. The CFA member submissions…

Read More CFA members make submissions to Productivity Commission (PC) “Right to Repair” Inquiry

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A coalition of the country’s leading consumer organisations is calling on Australia’s major banks to make significant updates to their industry code to improve outcomes for customers. The Consumers’ Federation of Australia’s (CFA) submission of behalf of the coalition to the 2021 review of the Australian Banking Association (ABA) Banking Code of Practice (the Code)…

Read More Banks can do better: Consumer groups make more than 100 recommendations to improve bank behaviour

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The ACCC is seeking submissions from stakeholders, including consumers, consumer safety advocates, the furniture and television industries, and medical professionals about the safety hazards posed by toppling furniture, such as bookshelves, drawers and televisions. This is an Australian Competition & Consumer Commission media release, originally published on 2nd August, 2021. There have been at least…

Read More Views sought to help prevent deaths and injuries from toppling furniture and televisions

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The Australian Communications and Media Authority (ACMA) is looking to improve the way the telco sector supports consumers in vulnerable circumstances, with a proposed Statement of Expectations for the industry released for consultation today. This is an Australian Communications and Media Authority media release, originally published on 14th July, 2021. ACMA Chair Nerida O’Loughlin said…

Read More Expectations for telcos in supporting vulnerable consumers