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CHOICE has introduced their new consumer assistance tool: Complane. Complane has been developed to minimize the number of difficulties that travelers have making complaints with airlines when their flights are delayed or canceled. CHOICE recently conducted a study into passenger travel, revealing that over the past year, over 23 per cent of travelers faced either…
Read More CHOICE launches Complane
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The Australian Energy Regulator (AER) is seeking Expressions of Interest from individuals to apply to be a member of the Consumer Challenge Panel (CCP). The CCP forms an invaluable part of the AER’s regulatory decision-making process by providing consumer insight and perspective into the AER’s decisions. Individuals with consumer experience and engagement, regulatory decision-making or knowledge of…
Read More Australian Energy Regulator seeking expressions of interest for Consumer Challenge Panel members
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Nanotechnology materials have already found their way into consumer products and impact on many technology and industry sectors. This standard is intended to facilitate communications between organizations and individuals in industry and those who interact with them by providing terms and definitions related to core terms in the field of nanotechnologies.
Read More Nanotechnology vocabulary standard published
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Last month, CFA published its Federal Election Agenda , calling upon the incoming Federal Government to make crucial changes to improve consumer outcomes. The agenda presented three measures in which governance and institutional arrangements within the economy could become more effective, cohesive and supportive to consumers: Appoint a Minister for Consumer Affairs with cabinet…
Read More Political Parties Respond to CFA Federal Election Agenda
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CFA recently published its Federal Election Agenda, calling on the government to make changes within the consumer advocacy sector. The agenda is available here. As of the 30th of June, CFA has received responses correspondence from the Australian Labor Party , the Coalition Liberal & National Parties, and the Australian Greens. The responses are available below. Coalition Liberal…
Read More Federal Election Agenda Responses
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Congratulations to CFA Standards representatives David Gray and Paul Loney who are members of the Standards Australia Technical Committee EL-041 Lamps and related equipment which received the Standards Australia Outstanding Committee Award for 2016.
Read More CFA reps on the Standards Australia Outstanding Committee 2016
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The Queensland Consumers Association (QCA) and other consumer groups1 want all parties contesting the forthcoming federal election to do much more to help consumers experiencing cost of living pressures. QCA spokesperson, Ian Jarratt, says being able to easily and quickly get better value at the supermarket would help consumers to “ease the squeeze” on living…
Read More Consumers call for political parties to help ease the squeeze on living standards
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The Productivity Commission has published a press release, calling on people to provide valuable input into the Telecommunications Universal Service Obligation. The Commission seeks to change and meet the evolving demands for the future direction of telecommunications within the Australian market. Commissioner Paul Lindwall states that ‘currently we have in place a Universal Service…
Read More The changing telecommunications market: have your say
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Every week in Australia about 20 children present at hospitals after swallowing a button battery. Two children have died: in 2013 and 2015. When swallowed, small coin-sized lithium button batteries can get stuck in a child’s throat and cause severe burns or death. The statistic has prompted an alliance between consumer group Choice, The Parenthood and Kidsafe Queensland,…
Read More Dangers of button batteries
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The Deni Greene Award is now in its fourth year. Based on the success of the 2013, 2014 and 2015 Awards, it has a continuing relationship with the Bob Brown Foundation. The award was planned to run for 5 years, so this is the second last year of the award.
Read More Calling for nominations for the Deni Greene Award
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Robin Simpson, Consumers International’s Senior Policy Advisor discusses the recently revised OECD E-commerce guidelines and their implications for consumers. The OECD published its revised E-commerce guidelines at the end of March. They form a useful outline for any regulator that is developing work in this area and a good starting point for consumer groups that want to evaluate…
Read More OECD E-commerce guidelines – a step forward for consumers in the digital age
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Consumer groups CHOICE and Consumer Action Law Centre welcome today’s announcement of new funding and powers to protect consumers of financial services. In 2014-15 ASIC’s budget was reduced by $120 million over four years, in addition to an efficiency dividend of $47 million over the same period.[i] “Today’s funding announcement is good news for Australians.…
Read More Consumer groups welcome a stronger ASIC
