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  The Productivity Commission has recently launched a study into the enforcement and administration arrangements underpinning the Australian Consumer Law. The study will focus on the effectiveness of the ‘single-law, multiple regulator’ model – a model where the national consumer law is jointly enforced and administered by the Australian Competition and Consumer Commission (ACCC) and…

Read More Productivity Commission launches ACL review: issues paper released

The University of Sydney is hosting a symposium on Consumer and Contract Law Reform with Sydney Law School on the 10th of August 2016. Discounted tickets available to CFA members. Background: Private law and regulatory frameworks impacting on consumer protection are being reformed in many parts of Asia, the world economy’s fastest-growing region. This development…

Read More Symposium: Consumer and Contract Law Reform in Asia

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CHOICE has introduced their new consumer assistance tool: Complane. Complane has been developed to minimize the number of difficulties that travelers have making complaints with airlines when their flights are delayed or canceled. CHOICE recently conducted a study into passenger travel, revealing that over the past year, over 23 per cent of travelers faced either…

Read More CHOICE launches Complane

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The Australian Energy Regulator (AER) is seeking Expressions of Interest from individuals to apply to be a member of the Consumer Challenge Panel (CCP). The CCP forms an invaluable part of the AER’s regulatory decision-making process by providing consumer insight and perspective into the AER’s decisions. Individuals with consumer experience and engagement, regulatory decision-making or knowledge of…

Read More Australian Energy Regulator seeking expressions of interest for Consumer Challenge Panel members

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Last month, CFA published its Federal Election Agenda , calling upon the incoming Federal Government to make crucial changes to improve consumer outcomes.     The agenda presented three measures in which governance and institutional arrangements within the economy could become more effective, cohesive and supportive to consumers: Appoint a Minister for Consumer Affairs with cabinet…

Read More Political Parties Respond to CFA Federal Election Agenda

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CFA recently published its Federal Election Agenda, calling on the government to make changes within the consumer advocacy sector. The agenda is available here.  As of the 30th of June, CFA has received responses correspondence from the Australian Labor Party , the Coalition Liberal & National Parties, and the Australian Greens. The responses are available below. Coalition Liberal…

Read More Federal Election Agenda Responses

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The Queensland Consumers Association (QCA) and other consumer groups1 want all parties contesting the forthcoming federal election to do much more to help consumers experiencing cost of living pressures. QCA spokesperson, Ian Jarratt, says being able to easily and quickly get better value at the supermarket would help consumers to “ease the squeeze” on living…

Read More Consumers call for political parties to help ease the squeeze on living standards

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The Productivity Commission has published a press release, calling on people to provide valuable input into the Telecommunications Universal Service Obligation. The Commission seeks to change and meet the evolving demands for the future direction of telecommunications within the Australian market.   Commissioner Paul Lindwall states that ‘currently we have in place a Universal Service…

Read More The changing telecommunications market: have your say

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Every week in Australia about 20 children present at hospitals after swallowing a button battery. Two children have died: in 2013 and 2015. When swallowed, small coin-sized lithium button batteries can get stuck in a child’s throat and cause severe burns or death. The statistic has prompted an alliance between consumer group Choice, The Parenthood and Kidsafe Queensland,…

Read More Dangers of button batteries