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A tenancy advocate and financial counsellor, a domestic violence support group, a child safety program and media stories about funeral insurance were the winners of the 2022 Consumer Protection Awards. This is a media release from The Government of Western Australia: Department of Mines, Industry Regulation and Safety. It was originally published on 2nd August, 2022. The winners…

Read More Family violence, child safety, funeral insurance in awards spotlight

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A good pair of goggles while skiing or snowboarding affects your performance as well as your safety. The goggles you choose should not only look good but should have safety features. Standards Australia recently released AS/NZS 18527.1:2022 Eye and face protection for sports use Part 1: Requirements for downhill skiing and snowboarding goggles which adopts ISO 18527 1:2021 with…

Read More Why do I need goggles when skiing or snowboarding?

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With rising energy prices, home battery storage offers savings to consumers and an alternate to fossil fuels, read more here. Standards Australia has released a draft standard for public comment which will ensure consumers are provided with the information to meaningfully compare different battery manufacturers claims (and technologies). It defines standard testing protocols revealing the performance…

Read More Battery storage for households – Public comment invited on draft standard

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After an extensive consultation process, new retirement savings targets for homeowners are ready to help Australians get started on their retirement plan. This is a media release from Super Consumers Australia. It was originally published on 18th July, 2022. “Among the most important financial questions retirement-planning Australians face is how much they need to save and what income…

Read More How much do you need to save for retirement?

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From 1 July 2022, funeral directors and businesses must comply with the Fair Trading (Funeral Pricing) Regulation 2022 which requires them to display an itemised price list on business websites and in-store. Businesses also need to display the price of your least expensive package for consumers wanting a simple funeral. The regulation aims to introduce greater price…

Read More New funeral pricing transparency laws for Queensland

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Former Consumers’ Federation of Australia chairperson, and long-time consumer rights advocate Catriona Lowe has been nominated as Deputy Chairperson of the Australian Competition and Consumer Commission (ACCC). This was written with information taken from a Government News post published on 14th July, 2022. Ms Lowe is due to take up the role on 27 January 2023.…

Read More Catriona Lowe nominated as ACCC deputy chair

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ASIC has adopted a temporary no-action position to enable large banks (‘eligible licensees’) to withhold the reporting of certain credit information on consumer credit reports where reporting the information could lead to consumer harm, including where a consumer may be the victim of family violence. This is a media release from the Australian Securities & Investments Commission (ASIC).…

Read More ASIC helps credit providers protect victims of family violence

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Australians are facing the perfect storm for increased financial insecurity in the next 12 months, making them vulnerable to dodgy insolvency advice. On the back of a tough few years of fire, drought, flood and the pandemic, rising interest rates and cost of living pressures mean that more Australians may struggle to pay their bills…

Read More Worried about debt? Talk to your bank or creditors and avoid dodgy advice, warns AFSA

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The Australian Financial Complaints Authority (AFCA) has announced the appointment of Natalie Cameron as its new Lead Ombudsman for Banking and Finance. This is a media release from the Australian Financial Complaints Authority (AFCA). It was originally published on 6th July, 2022. Natalie was appointed after an extensive executive recruitment process and moves into the position from her…

Read More Natalie Cameron named Lead Ombudsman, Banking and Finance

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What does it mean to be a consumer in Australia? New research from the Consumer Policy Research Centre outlines how people across Australia describe their experiences and expectations of how business treat them. This is a media release from The Consumer Policy Research Centre (CPRC). It was originally published on 29th June, 2022. For more information about this research,…

Read More Australian consumers in their own words: new research from the CPRC

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Artificial outdoor light is essential in our modern society; however poorly designed, directed and maintained lighting can cause problems. Light pollution is bad for us and for wildlife, so what can we do, read more here. Standards Australia has released a draft revised standard for Public Comment: AS/NZS 4282 Control of obtrusive effects for outdoor lighting which aims to…

Read More Adverse Effects of Outdoor Lighting – Draft open for public comment

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Customer-owned banking institutions may need to step up support for consumers experiencing vulnerability as pressures on people increase and ahead of the introduction of more stringent obligations under a new Code of Practice, a new Report says. This is a media release from Customer Owned Banking Code Compliance Committee. It was originally published on 23rd June, 2022.  While saying many…

Read More Report backs greater support for vulnerable customers