achievement, dream, opportunity-7281630.jpg
The Consumer’s Federation of Australia (CFA) is now seeking expressions of interest for the 2024 Consumer Advocacy Award. Submissions close on Thursday June 6, so don’t forget to apply!
Read More 2024 National Consumer Advocacy Award – Applications Now Open
Post thumbnail
1 in 4 people didn’t know whether price labels represented a discount on the usual price New nationally representative data from consumer group CHOICE has revealed on average 1 in 4 people find it difficult to identify if certain supermarket labels represent a true discount or not. CHOICE asked over 1,000 consumers if they could…
Read More Big Supermarkets and Confusing Promotional Labels
Ian Jarratt of the Queensland Consumers Association in a supermarket with unit price labels in the background
The Queensland Consumers Association (QCA) is calling for the inquiries into supermarkets now being undertaken by a Senate Select Committee, the Australian Competition and Consumer Commission (ACCC) and a Queensland Parliament Select Committee to recommend improvements to the clarity of supermarket pricing. In submissions to each inquiry, the QCA says improvements are essential in order…
Read More Advocates Call For Supermarket Inquiries to Recommend Clearer Pricing
survival, survive, rescue-3580200.jpg
More Australians will now have access to support from financial counsellors with the launch of the Financial Counselling Industry Fund (FCIF). The FCIF is the result of a collaboration between the financial counselling sector and a number of industries and companies – Australian Banking Association member banks, Australian Energy Council, Energy Networks Australia, Insurance Council…
Read More Financial Counselling Industry Fund Launches
money, the grace of, scales-2033591.jpg
As a provider of education, advocacy, and financial counselling services to people across North and Far North Queensland, ICAN recently provided a submission to the Inquiry into Supermarket Pricing in Queensland. Our submission focused on the significant price differences people experience when shopping depending on whether they are based in metropolitan Queensland or remote and…
Read More The Price Is Not Right: ICAN’s Queensland Supermarket Submission
circle, hands, teamwork-312343.jpg
A new report released today has found improvements are needed to the quality of advice and supports, and to the service provided by retailers and other energy service providers, or culturally and linguistically diverse (CALD) consumers risk being left behind in the energy transition. The joint Insights Report by Energy Consumers Australia (ECA) and Sydney Community Forum (SCF) is…
Read More CALD Communities in need of urgent supports for energy transition
change, arrows, clouds-948024.jpg
The designated complaints regime provides the potential for the Australian Competition and Consumer Commission (ACCC) to address systemic and emerging harms including those that may not fit neatly into a case study or set of existing regulations for the ACCC to investigate and take action.
Read More Consumer Advocates urge for more than 3 Designated Complainants
Logos for Consumers' Federation of Australia, Queensland Consumers Association, Consumers SA, Financial Counselling Australia, Indigenous Consumer Assistance Network, CHOICE, Combined Pensioners and Superannuants Association
Last week the Consumers’ Federation of Australia (CFA) along with member organisations CHOICE, Queensland Consumers Association (QCA), Financial Counselling Australia (FCA), Consumers SA (South Australia), the Combined Pensioners and Superannuants Association (CPSA) and the Indigenous Consumers Assistance Network submitted our joint group submission to the 2024-25 ACCC Supermarket Inquiry. Generally, the submission calls for the…
Read More Joint Submission to the ACCC Supermarket Inquiry
Post thumbnail
ICAN (Indigenous Consumer Assistance Network) is thrilled to announce the launch of its innovative Thrive Matched Savings program, a pioneering initiative designed to empower individuals on their journey towards financial independence. As an organisation committed to fostering financial wellbeing, ICAN introduces this program to not only support savings efforts but also to double the impact…
Read More ICAN Officially Launches New Thrive Matched Savings Program
scroll, side, turn the page-1019916.jpg
The Board of the Australian Communications Consumer Action Network (ACCAN) today announced the appointment of Ms Carol Bennett as Chief Executive Officer for the organisation with effect from 8 July 2024. Carol is a highly respected leader with a remarkable track record of delivering positive change for consumers and communities in all her previous CEO…
Read More ACCAN Appoints Carol Bennett as New CEO
Post thumbnail
Below is the Centre for Media Transition’s website post on The Enforcement of Telecommunications Consumer Protections and the accompanying media release on the report by the Australian Communications Consumer Action Network (ACCAN). The website posts were released on 3/04/2024 and are available here (https://www.uts.edu.au/research/centre-media-transition/projects-and-research/enforcement-telecommunications-consumer-protections) and here (https://accan.org.au/media-centre/media-releases/2288-uts-enforcement-report). As noted by both the report and ACCAN,…
Read More 13 Years of ACMA Telecommunications Enforcement
read, info, information-98612.jpg
The telecommunications regulator, the ACMA, has developed a new regulation called the Telecommunications (Financial Hardship) Industry Standard (the FH standard). The FH Standard will commence on March 29, and compliance is mandatory.
Read More ACCAN’s Quick Guide for Consumers to the new Financial Hardship Standard
