Financial Rights Publishes Report on Best Practice in Life Insurer Family Violence Policies

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Problem Solution

The 2023 Life Insurance Code of Practice (the Life Insurance Code) introduced a requirement for insurers to have family violence policies available online for their customers. For many life insurers this will be the first publicly available written policy indicating how they will support customers experiencing family violence. Family violence – in the form of physical, emotional, psychological, sexual, financial or economic abuse in a family or domestic context – is a scourge and life insurance can unfortunately be intentionally or unintentionally used by perpetrators to harm victims.

The Financial Rights Legal Centre (Financial Rights) saw this as an important opportunity to inquire into which life insurers’ written policies demonstrated best practice, and to benchmark all Life Insurance Code subscribers to encourage ongoing improvements to their family violence policies.

Read the full report here (