Complaints Archives - Page 4 of 7 - Consumers' Federation of Australia

1 November , 2021

Telco complaints down but customers wait longer for help

New figures released today by the Australian Communications and Media Authority (ACMA) show telcos received just over one million complaints in the 2020-21 financial year. The report also found that the average time taken for telcos to resolve customer complaints was 12.2 days. This is a media release from the Australian Communications and Media Authority (ACMA). It was…

14 October , 2021

CFA members make submissions to Productivity Commission (PC) “Right to Repair” Inquiry

Several CFA members including: CHOICE, the Consumer Policy and Research Centre (CPRC), the Consumer Action Law Centre (CALC), and the Queensland Consumers Association (QCA), made written submissions on the PC’s draft report on “Right to Repair”. The PC made draft recommendations on many aspects of this very complex and diverse topic. The CFA member submissions…

14 October , 2021

Digital platforms complaints process a positive step

The Australian Communications and Media Authority (ACMA) has welcomed today’s announcement by the Digital Industry Group Inc. (DIGI) of additional accountability measures for digital platforms in Australia. ACMA Chair Nerida O’Loughlin said DIGI has taken an important step by launching the public complaints portal, which will support digital platforms’ compliance with the Australian Code of Practice…

24 September , 2021

Telecommunications complaints fall, but serious concerns remain

The Australian Communications Consumer Action Network (ACCAN) has welcomed an overall fall in complaints to the Telecommunications Industry Ombudsman (TIO), however, raised concerns that small businesses may be suffering as complaint levels from the sector reach a three year high. This is a media release from the Australian Communications Consumer Action Network (ACCAN). It was originally published…

24 September , 2021

Third year of declining phone and internet complaints but problems persist for small businesses

Complaints about phone and internet services decreased 6.1 per cent in the last financial year ending 30 June 2021. During this period, residential consumers and small businesses made 119,400 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2020-21 published on the 22nd September 2021. This is a media release from the Telecommunications Industry Ombudsman.…

6 September , 2021

Banks report a 14% increase in Code breaches

In a report released today, the Banking Code Compliance Committee (BCCC) said 19 subscriber banks self-reported 22,473 breaches of the Banking Code of Practice for the period July to December 2020. This is a Banking Code Compliance Committee media release, originally published on 27th August, 2021. This is an increase of 13.7% over the previous six months.…

19 August , 2021

Complaints handling standard open for public comment

When we make a complaint about products, services, staff, or the handling of a complaint we expect an effective response or resolution. An effective complaints handling system provides benefits to the public and the organisation and is fundamental to the provision of a quality service. Standards Australia has revised the standard on complaints handling and encourages views…

9 July , 2021

7 ways to fix the travel “cancellation chaos”

Consumer group CHOICE has asked Australian governments to fix Australia’s travel “cancellation chaos” with 7 urgent reforms, starting by making it easier for travellers to obtain refunds when plans are cancelled. This is a CHOICE media release, originally published on 8th July, 2021. CHOICE surveyed over 4,400 Australians who had travel plans disrupted by COVID-19…

4 March , 2021

The Tolling Customer Ombudsman: Free, impartial dispute resolution

The Tolling Customer Ombudsman (TCO) is a free and independent alternative dispute resolution scheme designed broadly to assist customers and toll road users of Linkt – New South Wales, Linkt – Queensland and Linkt – Victoria tolling businesses. The overarching aim of the scheme is to resolve complaints fairly, efficiently and free of charge. Information…

24 February , 2021

Review of the Australian Financial Complaints Authority

The Australian Government Treasury is undertaking an independent review of the Australian Financial Complaints Authority (AFCA). AFCA provides consumers and small businesses with independent dispute resolution for financial complaints. The Treasury will undertake the review and is to report to the Minister for Superannuation, Financial Services and the Digital Economy by no later than 30 June 2021.…

21 December , 2020

Public warning: Avoid dodgy furniture removalist – My Moovers

The Office of Fair Trading (OFT) has issued a public warning to consumers to avoid using a Melbourne-based furniture removalist who operates nationally. This is an OFT Media Release 18 December 2020. Consumers should avoid engaging Ajanvi Pty Ltd, trading as My Moovers and Saka Qld Pty Ltd trading as My Moovers Qld and the…

28 October , 2020

Telecommunications Industry Ombudsman reports third consecutive quarter of growth in overall complaints, Q1 small business complaints spike 28%

Between July and September 2020, residential consumers and small businesses made 34,476 complaints about phone and internet services. This is an increase of 3.4 percent on the previous quarter, and the third consecutive quarter of incremental growth in overall complaints. The Telecommunications Industry Ombudsman’s Quarter 1 (Q1) 2020-21 Complaints Report shows complaints from small businesses…