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Total breaches of Code obligations have increased for a third consecutive year according to the latest report released by the Life Insurance Code Compliance Committee (Life CCC). Despite the total breaches rising by 9%, the Annual Industry Data and Compliance Report found that the number of customers impacted by breaches declined between 1 July 2022 and 30…

Read More Life Insurance Annual Data and Compliance Report 2022-2023: The Fall and Rise of Breaches

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Yesterday the Parliament passed the Competition and Consumer Amendment (Fair Go for Consumers and Small Business) Bill 2024. This reform, which forms part of the Albanese Government’s Better Competition election commitment, establishes a designated complaints function within the Australian Competition and Consumer Commission (ACCC) from July 2024. Today the Albanese Government releases the draft designated…

Read More Consultation Opens as Parliament Passes Designated Complaints Measure

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Original media release by and for COTA (12/03/2024). Federal Goverment must deliver robust Aged Care Act without delay. Rights of older people have been ignored for too long The Federal Government must finally deliver a new Aged Care Act that protects and enforces the rights of older people, allows visitors in aged care at all…

Read More Advocacy Groups Urge Action for a Robust Aged Care Act

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The latest data from the Telecommunications Industry Ombudsman (TIO) reveals that consumers and small businesses made 14,671 complaints between October and December 2023, an increase of 13.4 percent compared to the previous quarter, but a 17.9 percent decrease compared to the same time last year.

Read More Complaints to TIO Increased for the Quarter But the Yearly Decrease Trend Continues

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“The volume of complaints escalated to AFCA has been increasing at an unsustainable rate,” David Locke, the Chief Ombudsman and Chief Executive Officer of the Australian Financial Complaints Authority (AFCA), said.  

“Scam-related complaints to AFCA have nearly doubled between 2022 and 2023. They continue to be of great concern to us. We are also seeing the impact of increased interest rates and cost of living pressures, with complaints involving financial hardship also significantly higher,” Mr Locke said.

Read More Ombudsman Warns of “Unsustainable” Increase as AFCA sees a Record 100,000 Complaints

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The report, based on data sourced from Code subscribers’ Annual Compliance Statements (ACS) reveals that a notable 175 brokers reported no breaches, and 152 reported no complaints in the reporting period.

Chair of the IBCCC, Oscar Shub, expressed concern over these findings.

Read More Concern Remains Over Under-Reporting of Insurance Code Breaches and Complaints

Flood Flood

The Australian Financial Complaints Authority (AFCA) has received more than 2,000 complaints from flood-affected consumers in the year since the devastating South-East Queensland/northern NSW storms, with delays in claim handling the most significant issue.  This is a media release from the Essential Services Commission. It was originally published on 27th February, 2023. Disputes with insurers in the…

Read More AFCA receives over 2000 complaints in year since SEQ/NSW floods

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Following a spike in consumer complaints since the pandemic, the Office of Fair Trading (OFT) has successfully clawed back more than $11.2 million for Queensland consumers in 2022, through refunds, repairs, replacements and other forms of compensation. More than 19,300 complaints were finalised by the OFT last year. The highest number of consumer complaints continued…

Read More Over $11 million back in the hands of Queensland consumers