Vulnerable Consumers Archives - Page 17 of 21 - Consumers' Federation of Australia

28 September , 2022

People should get their money back quicker and more easily following new ASIC guidance, say consumer advocates

The Australian Securities and Investment Commission (ASIC) has today published updated and revised remediation guidance for financial firms with the goal of treating wronged customers fairer and ensuring they repay losses companies have caused in a timelier fashion. This is a media release from Consumer Action Law Centre (CALC). It was originally published on 27th September, 2022. Consumer Action…

8 August , 2022

New report from Blind Citizens Australia on access to banking

Australians who are blind or vision impaired face significant barriers and issues when accessing banking and financial institutions and products in Australia, primarily resulting in complete inaccessibility to these institutions and products. This post is taken from a report by Blind Citizens Australia. It was originally published on 15th July, 2022. In a new report, Blind Citizens…

8 August , 2022

Webinar: Flood Insurance and Relief – the UK experience

This webinar is designed for CFA members, consumer advocates and others to learn from the experience in the UK with flood insurance and relief. Come along and hear from guest speakers: Andy Bord, CEO of FloodRe – a re-insurance Scheme that makes flood cover more widely available and affordable as part of home insurance. Paul Cobbing, former…

8 August , 2022

How ‘bad credit’ lender Cigno has dodged ASIC’s grasp

Cigno is exactly the sort of business the Australian Securities and Investments Commission had in mind when it asked for stronger powers to ban the sale of harmful financial products. This is a news item from The Conversation. It was originally published on 5th August, 2022. If you are experiencing financial hardship contact the National Debt Helpline on 1800…

8 August , 2022

Family violence, child safety, funeral insurance in awards spotlight

A tenancy advocate and financial counsellor, a domestic violence support group, a child safety program and media stories about funeral insurance were the winners of the 2022 Consumer Protection Awards. This is a media release from The Government of Western Australia: Department of Mines, Industry Regulation and Safety. It was originally published on 2nd August, 2022. The winners…

8 August , 2022

ACCC launches Your First Steps to help parents keep their baby safe

Parents and carers can get the latest, most reliable information on best practices to keep their baby safe and unsafe products, as part of a new ACCC initiative. Your First Steps, launched today by the ACCC, is a dedicated website, where parents and carers can go for safety advice on how they can protect their…

8 July , 2022

ASIC helps credit providers protect victims of family violence

ASIC has adopted a temporary no-action position to enable large banks (‘eligible licensees’) to withhold the reporting of certain credit information on consumer credit reports where reporting the information could lead to consumer harm, including where a consumer may be the victim of family violence. This is a media release from the Australian Securities & Investments Commission (ASIC).…

28 June , 2022

Report backs greater support for vulnerable customers

Customer-owned banking institutions may need to step up support for consumers experiencing vulnerability as pressures on people increase and ahead of the introduction of more stringent obligations under a new Code of Practice, a new Report says. This is a media release from Customer Owned Banking Code Compliance Committee. It was originally published on 23rd June, 2022. While saying many…

16 June , 2022

New vulnerable consumers standard ensures everyone gets a fair deal

Have you ever tried switching bank accounts online, only to end up feeling confused by the technology? Any situation in which an individual may be unable to engage fully or effectively in a market is considered consumer vulnerability read more here and watch the video. Protecting the most vulnerable people in society falls not just to government but…

10 June , 2022

Standard for responding to vulnerability

The new ISO Standard ISO 22458 Consumer vulnerability – Requirements and guidelines for the design and delivery of inclusive service was developed by the international committee ISO/PC 311 Vulnerable consumers. This was written by Alistair Tegart, Former Engagement Manager at Standards Australia and published by SOCAP. Standards Australia’s committee CS-311 Vulnerable consumers worked on Australian input to the…

7 February , 2022

SAVE THE DATE: World Consumer Rights Day 2022, Fair Digital Finance Forum, Monday 14 – Friday 18 March

Consumers International are hosting the upcoming Fair Digital Finance Forum, in celebration of World Consumer Rights Day 2022. This is a news item from Consumers International. It was received on 7th February, 2022. Consumers International’s Fair Digital Finance Forum will spark the first-ever global conversation around consumer-centred solutions in digital financial services. It will bring together diverse voices…

28 January , 2022

Fair Digital Finance – World Consumer Rights Day 2022 Theme Announced

Every year, on March 15, the consumer movement celebrates World Consumer Rights Day, raising global awareness of consumer rights, consumer protection and empowerment. Consumers International is proud and privileged to coordinate this day of global collaboration, with 200 consumer advocacy members in over 100 countries. In 2021, 73 of our Members carried out local campaigns to ‘Tackle Plastic Pollution’. Collectively, we reached a total global audience of over 31 million consumers. …