Vulnerable Consumers

1 February , 2019

New consumer protection rules start

From today electricity consumers will have more choice, control and protection with the start of four new rules made by the AEMC. These rules: require retailers to provide at least five business days’ notice to customers before their energy prices change allow small customers to fix inaccurate estimated bills by providing their own reading of…

12 December , 2018

Codes of Practice and financial difficulty

Financial institutions who subscribe to a Code of Practice have obligations to consumers experiencing financial difficulty. The independent committees who monitor the Codes urge consumers to also be aware of these obligations. In 2018, financial difficulty was a particular focus of the committees, especially in the banking sphere where an inquiry found that customer requests…