Vulnerable Consumers Archives - Page 13 of 21 - Consumers' Federation of Australia

25 October , 2023

ACMA consults on new protections for telco consumers in financial hardship

The proposed standard will apply to all carriage service providers who deal with residential, small business and not-for-profit customers. It will enhance protections for telco customers who are (or may be) experiencing financial hardship through the provision of information and appropriate financial support to help them meet their payment obligations and remain connected to essential telco services.

The standard must be made by 15 February 2024 and commence by 29 March 2024.

We invite submissions on the draft Telecommunications (Financial Hardship) Industry Standard 2024 by 5 pm (AEDT) on Friday 24 November 2023.

24 October , 2023

ACCC: Regulatory Regime for Mobile Tower Access “no longer fit for purpose”

The report outlines consistent concerns about patchy coverage, difficulties interpreting and comparing coverage maps, as well as concerns that already congested networks will get worse as demand for data continues to grow.

24 October , 2023

Have your say on the revised swimming pool standard

Drowning is the third most common cause of death for Australian children aged one to 14. Children can drown in as little as 20 seconds – one-and two-year-old children are particularly at risk, read more and find out about Water Safety Rules for Children. Statistical evidence shows that the majority of drowning deaths in private…

19 October , 2023

CALC: Victoria Overrun with Lemon Cars as Current Dispute Process Totally Unfit for Consumers

“For years, Consumer Action has been saying we need to fix how we deal with car disputes. It shouldn’t be costing people years of their lives and thousands of dollars to get what they are owed under the law, and people shouldn’t be forced to drive or sell unsafe cars,”

19 October , 2023

Dispute Resolution Process Unfit for Purpose

In a recent report released by the Consumer Policy Research Centre (CPRC) more than half of Victorian’s who bought a car, used or new, in the past five years have experienced major or minor faults with their vehicle.

18 October , 2023

New NBN Regulations “places consumers at the heart”

“[1]t’s critical that consumer groups are resourced to genuinely engage with NBN and industry on these critical matters that impact our daily lives. Living up to this promise is key to driving greater value for consumers and NBN over the life of the SAU”.

17 October , 2023

Improved Standard a Significant Advancement for Safe Motor Vehicle Travel

Standards Australia has published a world first standard AS 5384 Accessories for seats belts used in motor vehicles which provides quality assurance to consumers who require such additional safety features not provided by standard motor vehicle seatbelts.

16 October , 2023

Calls to End Gas Connections and Electrify Households

“We need all three levels of government to come together and develop a national plan for households to go all-electric that provides the information, funding and support people need, and identifies the policy changes that will ensure no one is left behind.”

13 October , 2023

‘Not harmless fun’ – Advocates Call for Credit Card Ban to Extend to Scratchies and Lottery Tickets

“If lotteries get this carve-out and people can use credit cards, it will be the thin edge of the wedge. They will then get carve-outs from future advertising and inducement reforms. We’ll regret this mistake when lotteries are advertised day and night and people increasingly spend large sums of money.”

Ms Levin said lotteries were no longer harmless fun as portrayed by providers. They were now also a far cry from the benign, government-owned public sweeps that we remember from childhood, and which had legislation that mandated donating money to charitable causes.

12 October , 2023

Consumer Affairs Victoria Releases New Strategic Plan and Regulatory Priorities

The Consumer Affairs Victoria Strategic Plan for 2023-26, and regulatory priorities for 2023-24 have been published this week.

9 October , 2023

New Mandatory Safety Standards to Protect Children from Choking Hazards

The ACCC will enforce the new toy safety standard which will make it mandatory for all toys marketed at children under three to adhere to strict design and testing requirements ensuring toys do not contain small parts.

27 September , 2023

Scam Ads ‘Rife’ on Digital Platforms as Social Media Platforms Fail to Act

“Digital platforms have vast resources and technical capabilities to detect and prevent scams, but without mandatory rules backed by strong civil penalties, companies will continue to have little incentive to protect people.”