Public Transport

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Data released today in the Victorian Public Transport Ombudsman (PTO) Annual Report shows a 10 per cent increase in public transport complaints handled by the PTO during the 2021-22 financial year. “The increase in complaints we’ve seen is broadly in line with the increase in the number of Victorians travelling again on public transport”, the…

Read More Complaints rise as patronage increases, Ombudsman to look at public transport fines

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Data released by the Public Transport Ombudsman Mr Simon McKenzie today shows that complaints about public transport fell 47% from the previous year due to lockdowns and travel restrictions. This is a media release from the Public Transport Ombudsman. It was originally published on 24th November, 2021. For the 2020/2021 year, overall approaches at 2072 were down 39% from…

Read More Complaints fall as public transport usage hit by lockdowns

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Data released by the Public Transport Ombudsman Ms Treasure Jennings today shows an overall increase in complaints to her office of 21% over the past year. Ms Jennings said that the rise was largely attributable to complaints about Public Transport Victoria, Metro Trains and V/Line, while complaints about Yarra Trams and bus operators have stabilised.…

Read More Public Transport Ombudsman reports 21% increase in complaints

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The bulletin looks at some of the accessibility challenges that Victorians face on public transport, and the ways in which we work to help make public transport better for everyone.  The Accessibility Bulletin is the first in a series of three annual bulletins to be released this year. Later in 2019 we will publish bulletins…

Read More Public Transport Ombudsman releases 2019 Accessibility Bulletin