Articles

Bananas on a supermarket shelf Bananas on a supermarket shelf

Supermarket operators will be able to coordinate immediately to ensure consumers have reliable and fair access to groceries during the COVID-19 pandemic following the ACCC’s granting of interim authorisation. The interim authorisation will allow supermarkets to coordinate with each other when working with manufacturers, suppliers, and transport and logistics providers. The purpose of this is…

Read More Supermarkets to work together to ensure grocery supply

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The Medical Costs Finder is an online tool that helps people understand the cost of common medical procedures by specialists in Australia. In line with the Australian Government’s strategy to improve understanding and transparency of out of pocket costs, the web tool uses the most recent publicly available Government data about what people have paid…

Read More Understand the cost of medical procedures using Medical Costs Finder

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Consumer Action Law Centre has released its second edition of Regulator Watch: The enforcement performance of Australia’s consumer protection regulators. In 2013, Consumer Action published the first edition of ‘Regulator Watch’, which was written in response to the absence of a public mechanism to compare the enforcement work being done by Australia’s various consumer protection regulators. Since…

Read More Consumer Action releases Regulator Watch report

A black and silver stethoscope on a white table A black and silver stethoscope on a white table

For the first time, the majority of hospital treatment policies held by Australians now contain exclusions, the latest ACCC annual report into the private health insurance industry has found. More than 57 per cent of policies held by Australians contain exclusions, up from about 44 per cent in the previous year. “Many people may not be aware…

Read More Private health insurance premiums rise despite growing exclusions

A gold statue of lady justice, a woman holding a sword and scales, in front of a blue background A gold statue of lady justice, a woman holding a sword and scales, in front of a blue background

Consumer Credit Legal Service (WA), CHOICE, Consumer Action Law Centre, Financial Counselling Australia, Financial Rights Legal Centre and Super Consumers Australia have published policy submissions that respond to 22 of the Royal Commission’s 76 recommendations.  After the shocking scandals of the Royal Commission, consumer groups are supportive of the Treasurer Josh Frydenberg’s efforts to enact…

Read More Consumer advocates comment on draft legislation that responds to over a quarter of Banking Royal Commission recommendations

An up-close image of a skyscraper An up-close image of a skyscraper

ASIC has released an update on its work in the six-month period from September 2019 to February 2020, including its response to the referrals and recommendations of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry (the Royal Commission). It follows previous updates on ASIC’s response to the Royal Commission’s recommendations…

Read More ASIC releases update on its enforcement and regulatory work

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ACCC Chair Rod Sims announced the ACCC’s compliance and enforcement priorities for 2020 in a speech to the annual Committee for Economic Development Australia (CEDA). These priorities provide focus to the ACCC’s enforcement and advocacy work, as well as develop solutions to deliver benefits for all consumers. The 2020 priorities include: Competition and consumer issues in the…

Read More ACCC releases its compliance and enforcement priorities for 2020

An open door with keys hanging in the lock An open door with keys hanging in the lock

ASIC has today started a four week consultation on draft guidance about the new best interests duty for mortgage brokers. The new obligations were legislated by the Parliament in response to Recommendation 1.2 of the Royal Commission. From 1 July, the obligations will require mortgage brokers to act in the best interests of consumers and to…

Read More ASIC consults on draft guidance on the new best interests duty for mortgage brokers

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The domestic battery storage market looked set to take off when significant price reductions and rapidly rising electricity prices indicated batteries would soon be cost effective. Unfortunately, over the past few years electricity prices have continued to soar but the price of battery storage has remained high. Do Government subsidies help? Read Dr Martin Gill’s…

Read More Battery storage an energy option for consumers

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ASIC has released the findings from its recent review of superannuation trustees’ communications with their members about changes introduced through the Treasury Laws Amendment (Protecting Your Superannuation Package) Act 2019 (PYSP). The PYSP reforms were introduced to protect the superannuation savings of Australians from erosion due to inappropriate fees and insurance premiums as well as to reduce unintended…

Read More ASIC releases report reviewing trustees’ PYSP communications

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The report from Consumer Policy Research Centre (CPRC) draws on research undertaken in partnership with University of South Australia (UniSA) which surveyed 502 Home Care Package (HCP) recipients across metropolitan Australia in June and July last year. “Older Australians are being abandoned by the system, often unable to access the necessary support to live happier,…

Read More Consumer research centre releases latest report – Choosing care: the difficulties of navigating home care