Articles Archives - Page 57 of 181 - Consumers' Federation of Australia

14 October , 2021

New Telco Industry Code Fights Customer Transaction Fraud

Australia’s telecommunications sector has published a strengthened Industry Code to better protect customers from attempted fraudulent transactions. This is a media release from Communications Alliance. It was originally published on 13th October, 2021. The Communications Alliance code – C666:2021 Existing Customer Authentication – provides an improved framework to authenticate the identity of customers making transactions involving their telecommunications…

14 October , 2021

Time to shine in WA Consumer Protection Awards: nominations open now

There’s a vast army of people in the Western Australian community dedicating their lives to helping consumers and tenants, and now is a golden opportunity for them to shine. With nominations currently open for the Consumer Protection Awards 2022, I would urge advocates and promoters of consumer rights to step forward and lodge an online…

14 October , 2021

Digital platforms complaints process a positive step

The Australian Communications and Media Authority (ACMA) has welcomed today’s announcement by the Digital Industry Group Inc. (DIGI) of additional accountability measures for digital platforms in Australia. ACMA Chair Nerida O’Loughlin said DIGI has taken an important step by launching the public complaints portal, which will support digital platforms’ compliance with the Australian Code of Practice…

11 October , 2021

World Standards Day 14 October 2021 “Shared vision for a better world”

“The intense battle against a persistent global pandemic revealed the absolute necessity of addressing the UN Sustainable Development Goals in an inclusive way, to strengthen our societies, making them more resilient and more equitable” read more here. In this pursuit standards are more relevant than ever. On World Standards Day, CFA takes the opportunity to thank the CFA Standards Representatives…

7 October , 2021

Drinking water treatment systems – does it have a WaterMark?

The revised national standard on drinking water treatment systems meets WaterMark product certification which protects community health and safety, and guarantees to be suitable for use by you, your family, and your friends. Consumers’ Federation of Australia (CFA) supports a representative to participate on the Standards Australia Technical Committee WS-027 Domestic water treatment applications which revised the Australian Standard…

4 October , 2021

Life CCC publishes its Annual Report for the 2020-21 financial year

Productive and successful year for life insurance compliance body The Life Code Compliance Committee (the Committee) – the independent Committee which monitors and enforces industry compliance with the customer service standards set out in the Life Insurance Code of Practice (the Code) – today released its Annual Report for 2020–21. This is a media release from the Life Code Compliance…

4 October , 2021

Peak consumers group calls on supermarkets to use new guidelines to save shoppers money

The nation’s peak body for consumer organisations, the Consumers’ Federation of Australia (CFA), says grocery retailers should use new revised ACCC guidelines on the provision of unit pricing to make it much easier for their customers to notice, read, understand and use unit prices. Effective unit pricing (pricing per unit of measure) greatly assists shoppers…

1 October , 2021

Consumer protection included in future international trade deal on e-commerce

The World Trade Organisation has confirmed that a specific article on consumer protection is to be included in a future international trade agreement on e-commerce. The article would require WTO member countries to adopt or maintain measures that proscribe misleading, fraudulent and deceptive commercial activities that cause harm, or potential harm, to consumers engaged in electronic commerce.…

30 September , 2021

Growing old is a lifelong process – International Day of Older Persons 1 October 2021

We are waking up to the fact that no domain – from healthcare, to entertainment, to business, technology, or the built environment – will be unaltered by the permanent, global and unprecedented phenomenon of population ageing, read more here. Research in the UK shows a clear appetite among the public for a new way of talking about…

27 September , 2021

Consultation to modernise document execution across the Federation

Businesses and individuals are being invited to have their say on how technology can be used to streamline the way statutory declarations and deeds are executed. Consultation will provide insights on how statutory declarations and deeds are used in the everyday transactions of Australians and inform advice to Treasurers and Attorneys General on a common…

27 September , 2021

Prams and strollers – draft standard open for public comment

Injuries suffered by infants in prams and strollers have included wounds to their head or face, crushing injuries and amputations. Carers and children outside of the pram or stroller have also suffered crushing injuries and lacerations to hands. In some cases, fingers have been amputated, read more in the ACCC Prams and strollers: Safety alert which includes…

27 September , 2021

ASIC release report on competition in the Australian funds management industry

On Friday 24th September the Australian Securities & Investments Commission (ASIC) released a report on the state of competition in Australia’s funds management industry. This is a media release from the Australian Securities & Investments Commission (ASIC). It was originally published on 24th September, 2021. ASIC commissioned independent research by Deloitte Access Economics (Deloitte) to examine competition between…