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Taking stock of your career and its trajectory isn’t easy. Six rising stars of the consumer movement took on this intense challenge during this year’s inaugural CFA Mentoring Program. Supported by their mentor and their peers, they have explored their career aspirations and the pathways for their personal and professional growth. At the end of…
Read More Congratulations to the 2021 CFA Mentoring Program alumni
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A coalition of the country’s leading consumer organisations is calling on Australia’s major banks to make significant updates to their industry code to improve outcomes for customers. The Consumers’ Federation of Australia’s (CFA) submission of behalf of the coalition to the 2021 review of the Australian Banking Association (ABA) Banking Code of Practice (the Code)…
Read More Banks can do better: Consumer groups make more than 100 recommendations to improve bank behaviour
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The independent committee that monitors the Insurance Brokers Code of Practice (the Code) has released its Annual Report for 2020–21, a year marked by the continued impact and disruptions of COVID-19, the torrent of legislation following the Financial Services Royal Commission and the unprecedented risk challenges facing the insurance industry. This is an Insurance Brokers Code…
Read More Insurance Brokers Code Compliance Committee releases Annual Report for 2020–21
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When we make a complaint about products, services, staff, or the handling of a complaint we expect an effective response or resolution. An effective complaints handling system provides benefits to the public and the organisation and is fundamental to the provision of a quality service. Standards Australia has revised the standard on complaints handling and encourages views…
Read More Complaints handling standard open for public comment
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Stationery training equipment incudes exercise bicycles, training benches, treadmills, rowing machines, steppers, and other equipment for use in training areas of organisations such as sports associations, hotels, sports halls, educational establishments, studios, gyms, fitness centres etc where access and control are regulated by the owner. The nine parts of the new standards are open for…
Read More Stationary training equipment standards open for public comment
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CHOICE and WEstJustice have called for regulatory intervention to stop insurance companies unfairly pursuing people who rent for claims made on landlord insurance. This is a CHOICE and WEstJustice media statement, originally published on 6th August, 2021. Read the full investigation. The advocacy groups have presented finance regulator ASIC with evidence of insurers pursuing debts…
Read More Insurers targeting people who rent with unjust bills over $300,000
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The ACCC is seeking submissions from stakeholders, including consumers, consumer safety advocates, the furniture and television industries, and medical professionals about the safety hazards posed by toppling furniture, such as bookshelves, drawers and televisions. This is an Australian Competition & Consumer Commission media release, originally published on 2nd August, 2021. There have been at least…
Read More Views sought to help prevent deaths and injuries from toppling furniture and televisions
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Financial Rights Legal Centre is calling on the Australian Government to halt the introduction of new rules that will increase privacy and security risks for people when sharing their financial data. This is a Financial Rights Legal Centre media release, originally published on 30th July, 2021. The government should rescind proposals to: allow the transfer…
Read More Government must go back to the drawing board on new Open Banking rules that undermine Australians’ privacy rights
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The nation’s peak body for consumer organisations, the Consumers Federation of Australia (CFA) says shoppers will miss out on big savings possible when buying groceries, and other packaged products, as a result of federal government not improving the current Unit Pricing Code. The Code requires only large supermarkets and some online grocery retailers to provide…
Read More Federal government misses opportunity to help shoppers save at the checkout
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Consumers have strongly backed proposed rule changes being considered by the Australian Energy Market Commission (AEMC) that are designed to enable growth in electricity exports from rooftop solar panels, enabling more Australians to share in the economic and environmental benefits. This is an Energy Consumers Australia media release, originally published on 27th July, 2021. The changes would allow…
Read More Australian consumers back proposed solar export rule changes
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A ‘right to repair’ is the ability of consumers to have their products repaired at a competitive price using a repairer of their choice. A recent CHOICE consumer pulse survey identified that more than eight in ten (85%) people said that buying products that will last a long time is important to them and more…
Read More Toward a meaningful right to repair
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Australia ranks 11/180 in the Transparency International Corruption Perceptions Index 2020 (-8 since 2012) and safeguarding against loss or having any connection to corruption is a key responsibility of all organisations. Managing the fraud and corruption risk to business is a governance issue and the recently published Australian standard is intended to apply to all organisations operating…
Read More Fraud and corruption control in your organisation
