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“If systems have let customers down, we expect all financial institutions, especially our banks, to act quickly to reduce consumer harm,”
Read More NAB’s Conduct Ruled Unconscionable – Maximum $2.1 Million Penalty Applied
Energy Consumers Australia
The Board of Energy Consumers Australia is pleased to announce the appointment of incoming CEO Brendan French.
Brendan brings over 20 years’ experience in executive and leadership roles, with a focus on consumer interests in the banking, finance, energy and water sectors. On top of significant corporate experience at the Commonwealth Bank, he was previously the NSW Energy and Water Deputy Ombudsman.
Read More Energy Consumers Australia Welcomes New CEO
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Three months after the ABC ran a story about virtual kidnapping scams targeting Chinese international students in Sydney, the National Anti-Scam Centre (NASC) has warned that the scam, which aims to threaten, intimidate, and steal from Chinese students living in Australia (regardless of socio-economic status), has more than doubled in number since August 2023.
Read More NASC Warns of Increasing Virtual Kidnapping Scams
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Single parents who want to cover their children on their policy will be slugged with an increase of up to 60–70% in many cases. Sometimes they’ll even pay twice as much.
Read More Single Parents Unfairly Priced Out of Health Insurance
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The Customer Owned Banking Code Compliance Committee (COBCCC) has recently released its Annual Report for 2022-23 (available here). There was positive news in terms of the preparedness of customer-owned banks to adopt the new 2022 Customer Owned Banking Code of Practice (the Code) which has been characterised as clearer and stronger in its commitments, especially…
Read More Improvements for Consumers But Concerns Linger Over Reporting Practices
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“With electricity prices increasing, and many Australians looking for a better deal, it’s crucial that the information people receive from their energy company is correct and can be relied upon,” ACCC Chair Gina Cass-Gottlieb said.
Read More EnergyAustralia in Court over Alleged Misleading Information
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“Natural disasters can be one of the most complex issues to navigate when it comes to insurance,” says CHOICE insurance expert Jodi Bird.
“There are some simple things you can do right now to make things easier should you become affected by a bushfire and need to make a claim.”
Read More Preparing for a Bushfire Insurance Claim
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Research conducted by CHOICE in 2022 found many Australians aren’t aware of what insurance they have through their super. Only 54% of respondents knew how much they paid for insurance, and just 51% knew what situations their super insurance covered.
Read More Calls for Independent Inquiry into Super Insurance Gaps
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The Consumer Policy Research Centre (CPRC) has just announced a webinar to discuss the Federal Government’s recent proposals to address unfair business practices for Tuesday 10th October at 4:00pm AEDT
Read More Webinar: Make Unfair Illegal – an unfair trading prohibition discussion
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ASIC alleges that for almost ten years, AustralianSuper failed to have adequate policies and procedures to identify members who held multiple AustralianSuper accounts and to merge those accounts, where merger was in the member’s best interests.
Read More AustralianSuper Sued Over Multiple Superannuation Accounts
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Access to information, goods, and services are fundamental to consumer education, protection, advocacy, and rights. The importance of access and how some people are left out is something that is crucial to discussions about metropolitan areas as compared to rural and remote areas, where access to many goods and services can be limited and potentially…
Read More Accessibility Best Practice Guide
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Original media release from CHOICE (30/08/2023). “We gave several playpens a score of zero for performance simply because they had so many failures,” says Kim Gilmour, CHOICE’s team leader for household products. In fact, eight of the 25 models in our current review failed to pass CHOICE’s key safety requirements – that’s almost a third, a…
Read More Almost a Third of Playpens Fail CHOICE Safety Test
