Phones and the Internet: Your Rights in Australia
Education materials designed for refugees and new migrants produced by Community Footscray Legal Centre
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Articles
Report reveals differences in how banks treat Victorians doing it tough
CBA and Westpac need to ‘lift their game’ according to the FCRC.
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ASIC surveillance snapshot and service charter
A snapshot of ASIC’s surveillance work has been published for the first time.
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ASIC acts on finance providers who harm consumers’ interests
Report includes case studies of action against financial ‘gatekeepers’.
Read More ASIC acts on finance providers who harm consumers’ interests
Not happy, Sunshine: Qld government muzzles community
An anonymous Queenslander laments the suppression of public advocacy.
Read More Not happy, Sunshine: Qld government muzzles community
Crime scene investigations need standards too!
Three new forensic standards promote consistent practices and procedures.
Read More Crime scene investigations need standards too!
Counsellors are finance world heros
Scott Pape, Barefoot Investor, gives a big “Toes Up” to hard-working financial counsellors.
Read More Counsellors are finance world heros
Economic benefits should guide GST reform, not scaremongering
CHOICE says tax neutrality is a sound objective, but not at any cost.
Read More Economic benefits should guide GST reform, not scaremongering
Consumer Action welcomes ruling on bank penalty fees
Court finds a number of different bank fees are capable of being considered unlawful penalties.
Read More Consumer Action welcomes ruling on bank penalty fees
Making the right call
ACCAN has launched a new guide that explains your rights in relation to mobile phone, landline, internet and pay TV services.
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New Telecommunications Consumer Protections Code starts
September 1st marked the beginning of new rights for customers.
Read More New Telecommunications Consumer Protections Code starts
We can’t rely on the social safety net to bring power to the people
An “efficient” electricity market puts vulnerable people even more at risk
Read More We can’t rely on the social safety net to bring power to the people