The Credit Ombudsman Service is an impartial and independent alternative dispute resolution scheme. Established in 2003, it is one of only two schemes approved by the Australian Securities and Investments Commission. Its operations are funded by levies imposed on industry participants and its services are free to consumers and small business.
COSL investigates complaints about the provision of financial services by its members to consumers. It has more than 17,000 members. It is a company limited by guarantee and is independent of government, financial service providers, consumer organisations and industry bodies.
The Board now seeks an outstanding person as a non-executive Consumer Director
The role
- Provide strategic guidance to the COSL Board, consisting of an equal number of industry and consumer representatives, and maintain trust and collegiality among board members
- Ensure the company fulfils its primary responsibilities as an alternative dispute resolution scheme and maintain and protect the integrity and independence of the COSL scheme and the Ombudsman.
The Qualifications
- Demonstrated commitment to the interests of vulnerable consumers as are relevant to the Credit Ombudsman Service.
- At least 5 years demonstrated expertise in consumer credit, case work and/or policy.
- Demonstrated willingness to consult with consumer organisations, and knowledge of issues pertaining to the Financial Services Industry.
- Demonstrated experience and interaction with multiple stakeholders – governments, regulators consumers and providers.
To Apply
Apply enclosing full details to: raj.venga@cosl.com.au
Applications close on 31 October 2012
Tel: (02) 9273 8480 Fax: (02) 9273 8481 PO Box A252 Sydney South NSW 1235