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The ACCC has granted authorisation to allow the Australian Banking Association (ABA), its member banks, Australia Post, retailers, supermarkets and other industry participants to collaborate so they can ensure there is continuity of cash-in-transit services.The ACCC’s authorisation allows the parties to collaborate and prepare for any suspension or disruption of cash-in-transit services.“It is important that…

Read More Collaboration to Support Cash-in-Transit Services Given Interim Authorisation

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The Consumer Policy Research Centre is hosting a webinar, Untapped power of unpublished data, to “unveil the findings of our latest research into the publication practices of consumer complaints data among Australian regulators”. The webinar is scheduled for September 24 from 4:00pm to 5:00pm AEST and you can register for the event here. Erin Turner,…

Read More CPRC Webinar: Untapped Power of Unpublished Data

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A Voluntary AI Safety Standard has been made available by the Australian Government – it  gives practical guidance to all Australian organisations on how to safely and responsibly use and innovate with artificial intelligence (AI). The standard consists of 10 voluntary guardrails that apply to all organisations throughout the AI supply chain and explain what…

Read More Voluntary AI Safety Standard Available

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Changes to Triple Zero rules announced by Minister for Communications Michelle Rowland today are an important step to enhance public safety. ACCAN – Australia’s peak body for communications consumers – welcomes today’s announcement by the Minister that several new requirements will apply to mobile carriers in relation to the Triple Zero service. The range of…

Read More New Rules for Triple Zero Services a Win for Public Safety

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Medical authorities must take urgent action to ensure that up to 200,000 medical implant recipients are aware of the health threat posed by the looming 3G network shutdown. ACCAN CEO Carol Bennett said the recent delay to the shutdown of the 3G network was to be applauded, but there was growing concern that people were…

Read More Medical Authorities Urged to Address ‘ticking time bomb’ of 3G Shutdown on Medical Devices

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From the Chair of the Banking Code Compliance Committee: This year we issued three sanctions to three banks for serious and systemic breaches of the Code [relating to deceased estates]. This action underscores our commitment to hold banks accountable for the promises they make under the Code and to respond firmly where we find serious…

Read More BCCC Releases 2023-2024 Annual Report, Deceased Estates a Focus of Investigation

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Fire Protection Month serves as a reminder of the importance of fire safety measures and the ongoing efforts to prevent tragedies from occurring in our communities. The impact of fire on individuals, communities and the environment are devastating. The Western Australian Department of Fire & Emergency Services has information about preventing a fire in the…

Read More Fire Protection Month

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ASIC has made 47 regulatory interventions to address greenwashing misconduct during the 15-month period up to 30 June 2024, including the commencement of two Federal Court proceedings and over $123,000 in infringement notice payments. The range of interventions, outlined in Report 791 ASIC’s interventions on greenwashing misconduct: 2023–2024 (REP 791), are aimed at stamping out misleading and…

Read More ASIC Continues to Focus on Greenwashing

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The growing rate of scams and the devastating impact they are having on Australians has been recognised by the Federal Government through the establishment of the SMS Sender ID Register – but it should be made mandatory. ACCAN has welcomed this important step in the fight against scams but urges the government to  ensure that…

Read More Consumer Advocates Call for Mandatory SMS Anti-Scam Registry

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A new report published today from the Australian Securities and Investments Commission (ASIC) reveals a “shameful neglect of thousands of banking customers who have been scammed through no fault of their own and collectively lost millions of dollars”, says Consumer Action Law Centre CEO, Stephanie Tonkin. The report, Anti-scam practices of banks outside the four major…

Read More ASIC Report Reveals “shameful neglect” of Banks to Customers