CFA publishes Consumer Agenda 2013
Next governments asked to give increased attention to these priority consumer issues.
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EDR
Could you represent consumers for the Financial Ombudsman Service?
Expressions of interest close August 23rd
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Benchmarks for Industry-based Customer Dispute Resolution Schemes
CCAAC Issues Paper released
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No need to pay for dispute resolution: TIO
Ombudsman says consumers have access to free complaints services so don’t need to pay for credit repair.
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TIO report responds to consumer concerns
The report recommends incentives to encourage compliance with the TIO scheme, and improved governance with better balance between consumer and industry interests.
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95,000 credit card chargeback requests per month
A review of credit card chargebacks by Australia banks has found low levels of complaint but some areas for improvement.
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50 years of consumer rights – how far have we come?
Consumer advocate Jenni Mack documents the highs and lows of 150 years of consumer activism, and considers where to next for consumer advocacy.
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Electronic communication of insurance policies
The Financial Ombudsman Service (FOS) is dealing with an increasing number of disputes involving FSPs relying on electronic transmission to provide insurance policies to consumers. Electronic transmission is either via the internet or email.
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ASIC to review EDR schemes handling of complaints when companies take legal action
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ASIC has commenced a review of the 2009 change that provides consumers with limited access to EDR in the early stages of debt recovery proceedings.
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30,283 financial service disputes at FOS in 2010/11, up 27%
FOS latest Annual Review has been released, with summaries in English and other community languages. Also published online are Comparative Tables showing disputes about individual financial service providers.
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Credit Ombudsman Service seeks non-executive Director
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The Credit Ombudsman Service, an ASIC approved external disputes resolutions scheme, is seeking a non-executive consumer director with expertise in consumer credit casework or policy and a commitment to the interests of vulnerable consumers.
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Ombudsman updates treatment of flood insurance disputes
The Financial Ombudsman Service has issued a special update on how it treats flood insurance matters Circular Issue 7 – Update 1 – Flood Edition – Nov 2011
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