Could you represent consumers for the Financial Ombudsman Service?

  • Dynamic and demanding External Dispute Resolution (EDR) environment
  • Important independent decision making role on complex financial disputes
  • Strong customer service and outcome focus to achieve timely, fair outcomes

The Financial Ombudsman Service (FOS) is seeking expressions of interest for appointments to their decision making panels.  FOS is an independent, non-profit organisation offering fair and accessible dispute resolution services to consumers and financial services providers across Australia.

They are looking to develop a register of interested persons for potential appointment to their decision making panels as Consumer Representatives. Their panels are involved in decision making on complex financial services disputes in investments and insurance related matters. Each panel is comprised of an independent Ombudsman, a Consumer Representative and an Industry Representative of the relevant discipline.

For more information head over to FOS.