and hand pumping hand sanitiser from a bottle and hand pumping hand sanitiser from a bottle

The following is a media release by the Hon Michael Sukkar MP: Consumers will be able to better identify the effectiveness of different hand sanitiser products under new laws designed to help Australians stay COVIDsafe. The Morrison Government has accepted the recommendations of the Australian Competition and Consumer Commission (ACCC) that requires hand sanitiser manufactures…

Read More Better hand sanitiser information to keep COVIDsafe

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Consumer Action has published a report with case studies and data documenting the ways the telecommunications industry in Australia continues to fail the community, even during the COVID-19 crisis. This is Consumer Action Law Centre Media Release. The Trouble with Telcos: Stories from 2020 report reveals that many people have been left high and dry by their telecommunications providers, with people being: unable to access affordable hardship assistance, forced to take out more credit to pay…

Read More Report reveals telco failures during COVID-19 crisis

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Financial counsellors around Australia welcome yesterday’s announcement by the ACCC that Telstra and the ACCC will be asking the Federal Court to impose a penalty of $50 million on the telco. The penalty relates to unconscionable conduct in its’ dealings with 108 Indigenous customers. This is a media release by Financial Counselling Australia. Telstra has admitted…

Read More Financial counsellors welcome announcement of court proceedings concerning unconscionable conduct by Telstra against Indigenous customers

An aeroplane wing An aeroplane wing

New figures released today show COVID-19-related consumer reports make up the majority of the 109,446 complaints the ACCC received in the first ten months of this year. This is an ACCC Media Release. The impact of COVID-19 on consumers and fair trading report reveals the pandemic’s impact on travel resulted in 24,210 complaints to the ACCC,…

Read More Travel problems top list of COVID-19-related reports

a credit card a credit card

The Consumers’ Federation of Australia has joined organisations and prominent individuals nation-wide in an open letter calling for Senators to block the weakening of safe lending laws. The following is a CHOICE media release. Axing safe lending laws will be bad for people, bad for the economy and directly contradict the first recommendation of the…

Read More 122 organisations join together to oppose Government’s plan to axe safe lending laws

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Four of Australia’s largest e-commerce businesses have confirmed their commitment to protecting consumers from unsafe goods online after signing on to a new product safety pledge. The following is a media release by the ACCC. The Australian Product Safety Pledge launched today, is a voluntary initiative that commits its signatories to a range of safety related responsibilities…

Read More E-commerce businesses pledge to strengthen product safety online

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CFA has provided written feedback, and participated in online workshops, on a Scoping Paper produced by consultants as part of the Review of the Food Standards Australia New Zealand Act 1991. The Act is one of the main pieces of legislation and agreements that make up the joint food regulatory system that operates in Australia…

Read More CFA gives feedback to the Review of the Food Standards Australia New Zealand Act 1991

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Consumers’ Federation of Australia is excited to have become a member of the EveryAGE Counts national coalition to end ageism. We are now a proud member of this diverse and growing coalition of organisations and individuals committed to achieving this important shift in the way we understand and experience growing older. By joining the coalition,…

Read More CFA joins the EveryAGE Counts national coalition to end ageism

Photo by Francesco Cantinelli on Unsplash

Australia’s leading consumer advocate has announced the recipients of the 15th annual CHOICE Shonkys. “In the sixtieth year of CHOICE, it’s fitting that the 2020 Shonkys uncover and call out practices from companies taking advantage of their customers,” says CHOICE CEO Alan Kirkland. “Whether it’s complex financial products designed to trap people in debt or…

Read More Pathetic purifiers, Harvey Norman’s credit card traps and cleaners worse than water: Shonkys 2020

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The Australian Communication Consumer Action Network (ACCAN) has welcomed announced measures from the ACCC to improve the affordability of entry-level nbn plan, and to ensure that consumers are better compensated for missed nbn appointments. “The issue of affordable broadband has never been more real for the millions of Australians who have turned to online services…

Read More ACCC’s effort to improve broadband affordability and consumer compensation commended

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About the opportunity The Banking Code Compliance Committee (BCCC) is an independent body that monitors banks compliance with the Banking Code of Practice, helping banks create a better banking experience for customers. The BCCC’s work is supported by a dedicated team of staff at the Australian Financial Complaints Authority (AFCA) that provide Code monitoring and…

Read More Consumer Representative Opportunity – Banking Code Compliance Committee

A receipt for grocery items. In the background are grocery items A receipt for grocery items. In the background are grocery items

The Australian Competition and Consumer Commission (ACCC) has published information written in English and 16 other languages to help grocery shoppers get better value for money. The information is in a 2 page Fact Sheet “Saving Money Buying Groceries – How Unit Pricing Helps”. The 16 other languages are: Arabic, Burmese, Chinese, Dari, Dinka, German,…

Read More ACCC releases multilanguage information to help grocery shoppers save money