Yellow sticky notes on a board Yellow sticky notes on a board

CFA Standards Representative John Henry has been appointed to be a mentor as part of the ISO-COPOLCO-Capacity building mentorship programme. He will be working with trainees in developing countries to attain concrete standards-related consumer protection objectives and significantly improve consumer involvement with priority issues for the country. Participation of developing countries in international standardization is…

Read More CFA representative appointed to ISO/COPOLCO-Capacity building mentorship programme

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Following an extensive public review process, the Australian Association of National Advertisers (AANA) can now announce the new advertising Code of Ethics which will take effect from 1 February 2021. The AANA Code of Ethics applies to all advertising in Australia and the review sought to ensure that the Code continued to meet its objective…

Read More Australian Association of National Advertisers Launches new Code of Ethics

An eyeshadow pallette An eyeshadow pallette

CFA has appointed John Furbank as its representative to the Standards Australia Technical Committee CS-108 Cosmetics – Terminology. John is also a member of FT-032 Organic and biodynamic products which developed the standard AS 6000 Organic and biodynamic products that includes requirements for organic cosmetic and skincare products. The Australian marketplace is exposed to a…

Read More CFA representative appointed to a Standards Australia committee on cosmetics

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Consumer advocacy group Super Consumers Australia welcomes the ‘Your Future, Your Super’ reforms announced in the Federal Budget tonight. “Overall, the government’s ‘Your Future, Your Super’ reforms create a better superannuation system for consumers and lift standards across the sector. These reforms will leave more people with more money in retirement,” says Xavier O’Halloran, Director…

Read More Reforms will leave Australians with more in retirement: Super Consumers Australia

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CFA’s submission on a consultation paper on the development of a National Preventive Health Strategy strongly supports the preparation and implementation of the Strategy. CFA agrees with the paper that: Our health system is focussed fundamentally on the treatment of illness and disease. There is a need to enhance the focus on prevention providing more…

Read More CFA makes submission on development of the National Preventive Health Strategy

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Complaints about phone and internet services decreased 4 per cent in the last financial year ending 30 June 2020. In this period, residential consumers and small businesses made 127,151 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2019-20 published today. Read the TIO Annual Report 2019-20 here. Over the financial year complaints…

Read More Resilience tested, phone and internet complaints decrease in year of challenges

A gold credit card A gold credit card

Removing credit protections will cause harm to people and the economy  CHOICE, Consumer Action Law Centre, Financial Counselling Australia and Financial Rights Legal Centre have responded to the Government’s announcement that it will remove credit protections for borrowers saying right now what people need is more income, not more debt. Government’s proposed reforms will remove bank responsibility…

Read More Consumer groups slam move to remove responsible lending laws

a tablet computer with analytic graphs on its screen a tablet computer with analytic graphs on its screen

The Australian Financial Complaints Authority (AFCA) has updated its online comparative reporting tool, the AFCA Datacube, to include information about all financial complaints lodged with it from 1 July 2019 to 30 June 2020. This allows historical comparison with complaints data from AFCA’s inception on 1 November 2018. The AFCA Datacube allows anyone to see how…

Read More AFCA Datacube updated with latest complaint statistics

receipt over weekly shopping items

The consumer peak body, the Consumers’ Federation of Australia (CFA), strongly welcomes the start of a new national consumer education campaign aimed at increasing grocery shopper awareness and use of the unit prices provided on shelf labels and the internet by many grocery retailers. The campaign is being run by the national and state/territory consumer…

Read More CFA welcomes start of a national education campaign to help grocery shoppers get better value for money

A Stethoscope A Stethoscope

In June 2019, the Minister for Health, the Hon Greg Hunt MP announced that the Australian Government would develop a National Preventive Health Strategy. The Strategy aims to help Australians improve their health at all stages of life, through early intervention, better information, and targeting risk factors and the broader causes of health and wellbeing.…

Read More Consultation on the development of the National Preventative Health Strategy