Consumer Representative Opportunity – Banking Code Compliance Committee

About the opportunity

The Banking Code Compliance Committee (BCCC) is an independent body that monitors banks compliance with the Banking Code of Practice, helping banks create a better banking experience for customers. The BCCC’s work is supported by a dedicated team of staff at the Australian Financial Complaints Authority (AFCA) that provide Code monitoring and administration services to the Committee.  Together, they examine bank practices, identify current and emerging industry-wide problems, recommend improvements to bank practices and consult with stakeholders and the public and keep them informed of industry activity. 

The BCCC consists of an Independent Chairperson, an Industry Representative and a Consumer Representative and are currently recruiting a Consumer Representative to join the Committee, for a fixed term of three years. 

The role of Consumer Representative of the BCCC has a duty to comply with the BCCC Charter and perform functions of the Consumer Representative. 

Typically, in this role you will:

  • Attend all Committee meetings and represent the interests of consumers and the community.
  • Provide relevant knowledge and subject matter expertise.
  • Work constructively with other BCCC members to oversee compliance monitoring and reporting, including investigations and decisions regarding banks’ compliance with the Code.
  • Engage with relevant stakeholders to identify Code compliance issues and report back to consumer organisations
  • Provide input into the Committees publications, including the annual report, website, reports of outcomes and inquiries undertaken, articles, reviews and presentations
  • Other duties that could reasonably be expected of this role

About you

To be successful in this role, you’ll come equipped with:

  • A good understanding of the finance sector in Australia, ideally the banking sector
  • Demonstrated capacity to represent consumer and community interests
  • A good understanding of the role of voluntary codes of practice
  • Well-developed interpersonal and leadership skills
  • A high standard of integrity and ethics
  • Tertiary qualifications in either law, banking and finance, compliance or policy

To apply

To learn more about who we are and the work we do, please visit:

To apply, please submit your resume and cover letter explaining why you think you’d be a great fit for this role, directly to Maggie Pileggi, Executive Resourcing Partner AFCA at make sure you address these key questions in your cover letter.

Applications close Friday 20th November 5pm.