Post thumbnail

A new Energy Comparator & Energy Moving Services Customer Code has been launched. Its development was sponsored by The Energy Charter. This is a media release from The Energy Charter. It was originally published on 1st June, 2022.  The aim of the National Customer Code for Energy Comparators and Energy Moving Services is to give customers using these channels confidence that Signatories are…

Read More New Energy Comparator & Energy Moving Services Customer Code

Post thumbnail

The new ISO Standard ISO 22458 Consumer vulnerability – Requirements and guidelines for the design and delivery of inclusive service was developed by the international committee ISO/PC 311 Vulnerable consumers. This was written by Alistair Tegart, Former Engagement Manager at Standards Australia and published by SOCAP. Standards Australia’s committee CS-311 Vulnerable consumers worked on Australian input to the…

Read More Standard for responding to vulnerability

Post thumbnail

NEXTgen is a cost free 10-month professional development program designed to upskill your CV, increase your standards knowledge and make important industry connections. Participants will gain a detailed understanding into the world of standards – how they’re made, what impact they have, and most importantly, how to become involved in their development. If you have approx.…

Read More Standards Australia NEXTgen program – Applications open

Post thumbnail

Consumer think tank, the Consumer Policy Research Centre, today released research that found 83% of Australians have been negatively impacted by a website or app using harmful design features, known as dark patterns. This is a media release from the Consumer Policy Research Centre (CPRC). It was originally published on 8th June, 2022.  In its report, Duped by Design,…

Read More New protections needed to stop online designs that hurt consumers

Post thumbnail

The independent committee that monitors the Insurance Brokers Code of Practice (the Code) has released the findings of an Own Motion Inquiry into how Code subscribers responded to 2020’s trials and whether they had strategies in place to address these and any future challenges. The findings include a series of recommendations for brokers when responding to…

Read More How insurance brokers handled a year plagued by extreme weather events and Covid-19

Post thumbnail

Energy Consumers Australia, the independent national advocacy voice for household and small business energy consumers, has published a new consumer information website about new energy technology. Buying and using new tech like solar panels, batteries and electric vehicles can feel daunting. What questions should you ask? Where can you turn if something goes wrong? ECA…

Read More New consumer information website on Energy Tech

Brick apartment building

CFA has supported a written submission made by a CFA member, the Queensland Consumers’ Association (QCA) to the first phase of an independent review by John Trowbridge of strata insurance practices. The review has been commissioned by the Steadfast Group, a large insurance broker network, and Phase 1 relates to the disclosure practices of intermediaries.…

Read More Independent review of strata insurance practices

Post thumbnail

A consumer think tank has released a new report today with ten ideas to make the process of buying a home easier for Victorians. The report from the Consumer Policy Research Centre (CPRC) has found that people buying a home do not have access to accurate information about the price and quality of a property…

Read More 10 ideas to make the painful property purchase process easier: 27% of Victorian home buyers report that they have experienced underquoting

Post thumbnail

FSANZ is a statutory authority operating under the Food Standards Australia New Zealand Act 1991. FSANZ develops standards that regulate the use of ingredients, processing aids, colourings, additives, vitamins and minerals. The Food Standards Code also covers the composition of some foods, such as dairy, meat and beverages as well as foods developed by new…

Read More CFA Seeks a Consumer Representative for the Food Standards Australia New Zealand (FSANZ) Consumer and Public Health Dialogue (CPHD)

Post thumbnail

The ACCC is seeking feedback about ways to reduce the dangers posed by toppling furniture, which has killed at least 28 people in Australia since 2000 and causes close to 20 injuries every week. This is a media release from the Australian Competition & Consumer Commission (ACCC). It was originally published on 13th May, 2022.   A consultation paper published today,…

Read More ACCC seeking to reduce toppling furniture dangers

Post thumbnail

Everybody has the right to complain which provides organisations with valuable feedback about what users dislike about a product or service. The revised Australian Standard guides organisations to manage their own complaints and enables consistency in the effective treatment of complaints, particularly in a global marketplace. Organizations should adopt a people-focused and proactive approach to…

Read More Complaint’s handling standard a good outcome for consumers

Post thumbnail

Volunteering brings people together; it builds communities and creates a better society for everyone. National Volunteer Week is Australia’s largest annual celebration of volunteering and a chance for all of us to celebrate and recognise the vital work of volunteers, find out more here.  Consumers’ Federation of Australia (CFA) depends on the volunteers who represent CFA…

Read More National Volunteer Week 2022 “Better together”