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From 1 July 2022 to 30 June 2023, AFCA received 96,987 complaints from consumers and small businesses – 34% more than the year before, and the most ever received by AFCA.
Read More AFCA Publishes 2022-2023 Annual Review, Updates AFCA Datacube
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“In times of increasing crises, it is imperative that the insurance industry adapts to keep consumers at the forefront of its efforts. We will not accept subscribers using the same excuses in relation to poor handling of claims and complaints due to increased volumes.”
Read More General Insurance CGC’s Annual Report Released
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ASIC has today launched a consumer campaign to raise awareness of the risk associated with investment hype to coincide with the Australian release of Dumb Money, a new film about the GameStop short squeeze episode in 2021.
Read More ‘Don’t get burnt by hype’ the Launch of ASIC’s Latest Consumer Awareness Campaign
Fraud Alert
According to the National Anti?Scams Centre (NASC) financial losses to job and employment scams have increased by over 740% in 2023.
Scammers are targeting jobseekers with lucrative offers to complete tasks, tricking unsuspecting victims into handing over their hard?earned money.
Australians have reported losses of $20 million to employment scams this year alone.
Read More Australian’s Urged to Be Alert to Rapidly Rising Employment Scams
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The Consumers’ Federation of Australia (CFA) was recently contacted (below) by and about the Parliamentary Joint Committee on Law Enforcement’s new inquiry into cybercrime. As per our new Strategic Plan, CFA will not be writing up a separate submission but will instead network and assist members and other consumer advocates and organisations with their submissions.…
Read More Inquiry into the capability of law enforcement to respond to cybercrime
The logos and names of the organisations, professionals and advocates who signed the open letter
“We know all too well the harm that inadequate privacy protections cause. Gambling companies hound at-risk people with targeted advertising, data brokers sell our information without consent, and automated systems discriminate against marginalised people. We’ve also seen millions of consumers harmed by data breaches when businesses store too much personal information,” says CHOICE Senior Campaigns and Policy Advisor, Rafi Alam.
Read More Over 20 Advocates and Researchers Call for Urgent Privacy Reform
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The proposed standard will apply to all carriage service providers who deal with residential, small business and not-for-profit customers. It will enhance protections for telco customers who are (or may be) experiencing financial hardship through the provision of information and appropriate financial support to help them meet their payment obligations and remain connected to essential telco services.
The standard must be made by 15 February 2024 and commence by 29 March 2024.
We invite submissions on the draft Telecommunications (Financial Hardship) Industry Standard 2024 by 5 pm (AEDT) on Friday 24 November 2023.
Read More ACMA consults on new protections for telco consumers in financial hardship
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The report outlines consistent concerns about patchy coverage, difficulties interpreting and comparing coverage maps, as well as concerns that already congested networks will get worse as demand for data continues to grow.
Read More ACCC: Regulatory Regime for Mobile Tower Access “no longer fit for purpose”
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The Consumers’ Federation of Australia has published its new Strategic Plan 2024. The plan unveils an exciting new vision: a thriving consumer movement that advances the diverse interests of consumers. As the peak body for the consumer movement, CFA’s purpose is to enable our members to connect and be more impactful. The new plan identified…
Read More New CFA Strategic Vision for a Thriving Consumer Movement
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Drowning is the third most common cause of death for Australian children aged one to 14. Children can drown in as little as 20 seconds – one-and two-year-old children are particularly at risk, read more and find out about Water Safety Rules for Children. Statistical evidence shows that the majority of drowning deaths in private…
Read More Have your say on the revised swimming pool standard
Children's Week 2023
21-29 October
2023 Theme: Children have the right to relax, play and take part in activities they enjoy.
Children’s Week celebrates the right of children to enjoy childhood. The theme for Children’s Week 2023 is Children have the right to relax, play and take part in activities they enjoy (based on the UN Convention on the Rights of the Child). Children’s Week is a national celebration that recognises the talents, skills, achievements, and rights of children. During Children’s Week, local councils, not-for-profit organisations, schools, and early childhood services organise open days, displays, special events, virtual spaces, and online-based activities. Find out more about Children’s Week and celebrations near you here.
Read More Children’s Week 2023
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The Australian Financial Complaints Authority (AFCA) has recently published (19/10/2023) its latest ‘Systemic Issues Insights Report’, covering the second half of the 2022 to 2023 financial year. During that time AFCA received 81 reports, 55 of which were related to systemic matters.
Read More Australian Financial Complaints Authority Latest ‘Systemic Issues Insights Report’
