Consumers' Federation of Australia

5 January , 2024

ASIC Extends 2022 Product Intervention Orders on Credit

ASIC has extended its product intervention orders made in relation to short term credit and continuing credit contracts so that the orders remain in force until they are revoked or they sunset on 1 October 2032.
Since the orders came into effect on 15 July 2022, they have reinforced consumer protections by preventing the provision of short term credit and continuing credit contracts that involve unreasonably high fees. These fees exceeded the cost caps imposed by the National Credit Code.

5 January , 2024

Standards and Artificial Intelligence in the APEC Region

Original news article by Standards Australia (20/12/2023). A soon-to-be-released Standards Australia publication supporting the responsible expansion of AI has been showcased at an international event. Aurelie Jacquet, Chair of Australia’s AI standards committee, and Roland Terry-Lloyd, Head of Engagement & Strategic Delivery, represented Standards Australia at the recent 2023 Global Partnership on Artificial Intelligence (GPAI) Summit in…

4 January , 2024

Strong Consumer Voice for Superannuation Sector Announced

In the 2023–24 Budget, the Government announced funding to support a consumer advocate in the superannuation sector. This means that consumers will have an independent voice advocating for better outcomes on their behalf to Government and industry.

Super Consumers Australia has been chosen as the successful recipient of this funding, following an open and competitive grant process. Super Consumers Australia will promote the interests of members by representing members in policy development and supporting better member understanding of the superannuation system.

3 January , 2024

Battery Stewardship Council Proposes Extension to EV Batteries

Currently, EV batteries account for only 7%, by weight, of all batteries entering the market in 2023 and only 0.2% of all batteries, by weight, entering the waste stream. However, within the next decade the number of EV batteries entering the market, as a percentage of the total battery market, will increase to 30% with 5%…

28 December , 2023

Vaping Reform and Webinar

Two weeks ago changes to vaping laws were made via reforms to customs and therapeutic goods regulations. The reforms focus primarily on the sale and importation of disposable vapes and on the prescription of vapes for therapeutic purposes by qualified medical practitioners. The reforms go into effect on January 1st 2024, and by March 1st…

22 December , 2023

Consumers Warned to Stay Alert to Scams over the Holiday and Sale Season

“Our advice to consumers is to never click on links in text messages or emails, even if you’re expecting a delivery. Instead, consumers should independently check the status of their delivery by going to the Australia Post app or website or the courier service they’re expecting the delivery from.”

20 December , 2023

Merger Reform Key to Competition and Quality

“We shouldn’t have a process that is prey to legal brinkmanship, with all the uncertainty and expense that entails,” Ms Cass-Gottlieb said.

“Consumers, small businesses and farmers will benefit from the ACCC reforms, which will include high levels of transparency and provide certainty. But we also believe that companies and other businesses concerned about their suppliers, customers or rivals merging will also benefit.”

19 December , 2023

Submissions Open for Senate Inquiry into Supermarket Prices

The Senate has established a Select Committee on Supermarket Prices, to inquire into and report on the price setting practices and market power of major supermarkets.

The committee is seeking submissions that address the terms of reference by Friday, 2 February 2024 and the committee’s final report is due by 7 May 2024.

19 December , 2023

Consumer Groups Call for New Passenger Rights for Flyers as Delays and Cancellations Continue

A new survey of almost 9000 supporters from consumer group CHOICE has found 40% of respondents had a flight cancelled or delayed in the past 12 months.

“As we head into the Christmas season, a huge number of people will be relying on flights to visit family and friends. Unfortunately, our survey of almost 9000 people from across the country has found consumers still face a number of difficulties when dealing with the aviation industry,” says CHOICE Senior Campaigns and Policy Advisor, Bea Sherwood.

19 December , 2023

Consumer Thoughts: 2023 Australian Consumer Survey Released

The 2023 Australian Consumer Survey has just been released and the figures are interesting, with a little over half of all purchases in Australia are now made online compared to 23% in 2016. The concerns of consumers also reflects this online trend as consumers making online international purchases are often unsure about the application of Australian Consumer Law (ACL), and as more and more people are targeted by, and are concerned about, scams.

18 December , 2023

UK Government Considering Reforms to Improve Unit Pricing

As a result the UK government included possible unit pricing reforms in a consultation document “Smarter Regulation: Consultation on Improving Price Transparency and Product Information for Consumers” released in September (available here) and is now considering stakeholder responses.

18 December , 2023

Increase in Banks’ Breaches of Financial Difficulty Obligations

Despite a decline in breaches overall, the latest report from the Banking Code Compliance Committee (BCCC) shows a concerning increase in breaches of bank obligations to support customers facing financial difficulty.

The report, Compliance with the Banking Code of Practice for January to June 2023, notes that breaches of obligations for dealing with customers facing financial difficulty have increased by nearly 40%.

This comes amidst a 9% decline in overall breaches, signalling a welcome success in efforts to improve practices.