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ICAN’s Yarnin’ Energy project launched earlier this month after receiving funding from the Queensland Department of Energy and Climate’s, Enable Grants Program.  ICAN CEO, Aaron Davis, said, “Inflation has seriously impacted household budgets and higher energy costs contribute to the current cost of living crisis. We’re excited to launch our Yarnin’ Energy project, which combines,…

Read More ICAN Launches Yarnin’ Energy as Cost of Living Crisis Continues

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Wheelchair user and disability advocate, Akii Ngo says accessibility standards for air travel must be drastically improved following an accident in May 2022. Akii fell from a Jetstar aisle chair while  being pushed by a Jetstar staff member as they disembarked. The way the staff member operated the chair contributed to Akii’s accident. Akii says this…

Read More Calls for Airline and Airport Accessibility Standards

Original Power

A new, first-of-its-kind First Nations-led research project has launched today, to improve energy security and consumer protections for customers accessing electricity services through pre-payment arrangements. Prepaid metering is mandated in many regional and remote Aboriginal communities and is associated with a high rate of disconnections and energy insecurity. Consumer protections for those customers vary across…

Read More First Nations-led Study on Lived Experience of Energy in Communities Launches

Barriers to Effective Resolution in the Telecommunications Industry; Key insights Report Telecommunications Industry Ombudsman; Consumer Policy Research Centre

New research commissioned by the Telecommunications Industry Ombudsman (TIO) shows more than 75 percent of Australians have experienced some form of vulnerability in the last 12 months. The research, produced via a partnership between the Consumer Policy Research Centre (CPRC) and the TIO unearthed a suite of sobering assessments in relation to the vulnerability of the consumer…

Read More New Research Highlights Sorry State of Consumer Experience and Trust with Telcos

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The TGA is seeking feedback on proposed changes to the regulation of assistive technologies. The TGA is Australia’s government authority responsible for evaluating, assessing, and monitoring products that are defined as therapeutic goods including medicines, medical devices and biologicals to help Australians stay healthy and safe. The current provisions in the Therapeutic Goods (Excluded Goods) Determination…

Read More TGA Consultation for Future Regulation of Assistive Technologies

HOME SAFETY

The Albanese Government has implemented the Australian Competition and Consumer Commission’s recommendation to make new mandatory safety and information standards for infant sleep products. The ACCC estimates that parents tragically lose ten babies every year due to unsafe sleeping and inclined non?sleep products in Australia. The Government’s new mandatory standards will aim to reduce the…

Read More Mandatory Safety Standards for Infant Products Introduced

Money Yarns, Stronger Futures The consumer, credit and debt issues of First Nations consumers in Victoria. Integrated Practice Project Report 2021-2023

The Consumer Action Law Centre has today released a groundbreaking report titled Money Yarns, Stronger Futures. The report amplifies the voices of First Nations people, sharing their personal experiences to shed light on the significant challenges they face in achieving financial prosperity. Money Yarns, Stronger Futures not only highlights these challenges but also offers bold recommendations for both…

Read More Money Yarns, Stronger Futures – Highlighting Challenges and Bold Recommendations

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The Energy and Water Ombudsman NSW (EWON) is currently accepting nominations for the EWON Board Community Director position. The position is a three year term starting from 31 October 2024 with nominations closing 26/07/2024. From EWON’s website: The Energy & Water Ombudsman NSW (EWON) is calling for nominations for one Community Director for the EWON…

Read More EWON Board Community Director Opportunity

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The Albanese Government has released draft legislation to reform Australia’s merger rules and boost competition and productivity in our economy. The reforms will make merger approval system faster, stronger, simpler, more targeted and more transparent. Following extensive consultation, the draft legislation released today sets out the legal framework for the new system which will commence…

Read More Next step towards merger reform for a more competitive economy

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The National Anti-Scam Centre is warning consumers and small businesses to be wary of unsolicited calls, emails or messages requesting they download a software patch or provide remote access to fix or protect their computer from the CrowdStrike/Microsoft outage. Downloading unsolicited software can give scammers access to your computer, including your bank accounts. Consumers should…

Read More NASC Warns of Increased Scam Risks

At the 2024 ACCC National Consumer Congress, the Consumers’ Federation of Australia (CFA) was proud to present our Consumer Advocacy Award for the best consumer advocacy campaign or project of the past year. The nominees this year were all strong contenders: 1.     Fair Call, direct regulation for telcos – formed from a coalition of consumer advocates…

Read More Design to Disrupt and Weathering the Storm Awarded the 2024 Consumer Advocacy Award