The federal government is conducting another consultation on the proposed design and implementation of aviation consumer protections.
The consultation being undertaken by the Department of Infrastructure and consists of two key elements:
- A new aviation consumer protection framework comprising the consumer ombuds scheme, and a new regulator – submissions on these elements close on 5 October 2025, and can be provided at Aviation Consumer Protections – primary legislation
- An updated Aviation Consumer Protections Charter – submissions on this element and other elements in subordinate legislation close on 26 October 2025, and can be provided at Aviation Consumer Protections – subordinate legislation (including the Aviation Consumer Protections Charter)
CHOICE’s media release on the consultation and the government’s proposals is available here: https://www.choice.com.au/about-us/media/media-releases/2025/september/aviation-consumer-protection-scheme-a-welcome-first-step-but-still-falls-short