Airports

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Domestic airfares generally fell last year after reaching record highs in late-2022, but cancellations and delays remain higher than long-term industry averages, the ACCC’s latest Domestic Airline Competition in Australia report reveals.

The report shows that average revenue per passenger, which represents average prices across all fare types, was 13.4 per cent lower in December 2023 than in December 2022, in real (inflation-adjusted) terms.

Read More Airfares Cheaper But Cancellations and Delays Increased in 2023

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A new survey of almost 9000 supporters from consumer group CHOICE has found 40% of respondents had a flight cancelled or delayed in the past 12 months. 

“As we head into the Christmas season, a huge number of people will be relying on flights to visit family and friends. Unfortunately, our survey of almost 9000 people from across the country has found consumers still face a number of difficulties when dealing with the aviation industry,” says CHOICE Senior Campaigns and Policy Advisor, Bea Sherwood.

Read More Consumer Groups Call for New Passenger Rights for Flyers as Delays and Cancellations Continue

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Due to COVID-19, all Australian airports have recorded noticeable drops in their financial performances since 2018-2019 with Sydney and Melbourne airports by far the most negatively affected with both airports profit margins dropping by 48% in 2021-2022.
Unfortunately, the data airports are required to submit to the ACCC lack the detail necessary to determine if or how much their natural monopoly is being used – something both the ACCC and airlines have raised as concerns.

Read More Airport Finances Impacted by COVID-19

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The ACCC data shows Australian domestic airline market as a place dominated by Qantas and Virgin, with those two airlines accounting for over 90% of domestic airline travel over the past 3 years. Even with the launch of Bonza and the expansion of Rex to intercity flights, the duopoly of Qantas and Virgin is unlikely to be significantly impacted in the short-term.

Read More ACCC: Australian Domestic Airline Competition at Critical Juncture

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This is a media release from the Australian Competition and Consumer Commission. It was originally published on March 7th 2023 and can be found on the ACCC website here, with graphs. Domestic airfares have declined from historic highs at the end of 2022; however, they remain above 2019 prices, the ACCC’s latest Airline Competition in Australia…

Read More Domestic airfares fall but prices remain above pre-pandemic levels

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CHOICE has introduced their new consumer assistance tool: Complane. Complane has been developed to minimize the number of difficulties that travelers have making complaints with airlines when their flights are delayed or canceled. CHOICE recently conducted a study into passenger travel, revealing that over the past year, over 23 per cent of travelers faced either…

Read More CHOICE launches Complane