Consumer protection

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The 2022 Insurance Brokers Code of Practice (the Code) is currently under review. The National Insurance Brokers Association (NIBA) is actively seeking engagement with the review from the consumer sector and has provided the Consumers’ Federation of Australia (CFA) with funding to support the consultation. The Independent Reviewer, Phil Khoury (CKR Consulting), is examining several…

Read More Review: Insurance Brokers Code of Practice

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As part of their ‘Our Kids are Sweet Enough’ campaign the Food for Health Alliance has recently released a report, Beyond the label: seeing past marketing on baby and toddler foods in Australia. The Beyond the label report highlights the use of misleading marketing tactics on food packaging to lead parents and caregivers to believe…

Read More Beyond the Label: Misleading Marketing for Baby and Toddler Food

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Consumer advocates say the passing of the Scams Prevention Framework (SPF) fills a gaping hole in the law and in time should protect many Australians from falling victim to the scourge of scams. But thousands of future victims -many of whom will lose everything to sophisticated scams- have an uphill battle for redress. “I am…

Read More Advocates welcome scam laws, but highlight need for reimbursement

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Consumers' Federation of Australia Developing and promoting the consumer interest

The Consumers’ Federation of Australia (CFA) urgently calls on the Australian government to fund its work as the peak body for consumers in the forthcoming budget.   For over 50 years, Consumers’ Federation of Australia has been a vital safeguard against corporate misconduct, ensuring fair treatment and protections for consumers.   The peak body for consumer organisations,…

Read More Consumers’ Federation of Australia on life-support, urges government action to protect consumers during cost-of-living crisis

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Criminals commit cybercrime by using a computer or online network to target victims. Anyone can be a victim of cybercrime, from individuals and businesses to government, with far reaching consequences. On average, a new cybercrime incident is reported in Australia every six minutes. Ransomware alone results in up to $3 billion in annual damages to the Australian…

Read More Cybersecurity – Safeguarding Australia’s future

News

This is a joint submission made on behalf of:• Consumer Action Law Centre• CHOICE• The Australian Communications Consumer Action Network• Financial Rights Legal Centre• Super Consumers Australia• Financial Counselling Australia• Westjustice• Consumer Credit Legal Service WA Our organisations are pleased to have the opportunity to provide our feedback to the Senate Economics Legislation Committee. We…

Read More Joint Submission Urges Law Reform and Mandatory Industry Action

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CHOICE responds to the Federal Government’s announcement releasing the draft Aviation Customer Rights Charter for public consultation. Quotes attributable to Rosie Thomas, Director of Campaigns at CHOICE:  “CHOICE welcomes the release of a proposed Aviation Customer Rights Charter. The announcement is an important step towards giving consumers clear rights when flights don’t go to plan.”…

Read More Aviation Charter of Rights needs more to take off: CHOICE

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HSBC Bank Australia Limited (HSBC Australia) failed to adequately protect customers scammed out of millions of dollars, according to documents filed by ASIC in the Federal Court today. ASIC alleges HSBC Australia failed to have adequate controls in place to prevent and detect unauthorised payments and failed to comply with its obligations to investigate customer…

Read More Win for Consumers and Advocates as ASIC Sues HSBC Australia, Alleges “widespread and systemic” failings

Consumer Protection

Commonwealth, State, Territory and New Zealand Consumer Affairs Ministers met on Tuesday 10 December 2024 to renew their commitment to strengthen consumer protections across the country. Ministers attending the meeting, chaired by Commonwealth Assistant Treasurer Stephen Jones, acknowledged the substantial progress on key reforms to the Australian Consumer Law over the past year, including work to strengthen…

Read More Consumer Affairs Ministers Set 2025 Agenda, Consumer Protection to remain at the forefront

SAFETY

Child-resistant packaging is used to create a physical barrier between a child and a potentially hazardous product. Various types of packaging are recognized as being child-resistant, based on performance testing against standards for specific product categories and packaging types. Since this type of packaging was introduced, the incidence of accidental ingestion of potentially hazardous products…

Read More Child-Resistant Packaging – Draft Standard Open for Public Comment

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Building on an earlier consultation regarding the extent and nature of unfair trading practices in Australia, the Federal Government is seeking feedback on the proposed design of both general and specific prohibitions on unfair practices. Currently proposed changes to the Australian Consumer Law are based on both general in-principal amendments and some specific prohibitions targeting…

Read More Consultations Open on Proposed Unfair Trading Prohibitions