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CHOICE responds to the Federal Government’s announcement releasing the draft Aviation Customer Rights Charter for public consultation. Quotes attributable to Rosie Thomas, Director of Campaigns at CHOICE:  “CHOICE welcomes the release of a proposed Aviation Customer Rights Charter. The announcement is an important step towards giving consumers clear rights when flights don’t go to plan.”…

Read More Aviation Charter of Rights needs more to take off: CHOICE

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The Justice and Equity Centre (‘JEC’) and People with Disability Australia (‘PWDA’) welcome today’s White Paper announcing the Government’s intentions to develop new Disability Standards for air travel. This is a significant first step in addressing longstanding discrimination by airlines which has prevented people with disability from being able to travel by air equally with…

Read More Advocates Welcome New Aviation Transport Standards, Urge Genuine Co-Design with People with Disability

Barriers to Effective Resolution in the Telecommunications Industry; Key insights Report Telecommunications Industry Ombudsman; Consumer Policy Research Centre

New research commissioned by the Telecommunications Industry Ombudsman (TIO) shows more than 75 percent of Australians have experienced some form of vulnerability in the last 12 months. The research, produced via a partnership between the Consumer Policy Research Centre (CPRC) and the TIO unearthed a suite of sobering assessments in relation to the vulnerability of the consumer…

Read More New Research Highlights Sorry State of Consumer Experience and Trust with Telcos

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The Energy and Water Ombudsman NSW (EWON) is currently accepting nominations for the EWON Board Community Director position. The position is a three year term starting from 31 October 2024 with nominations closing 26/07/2024. From EWON’s website: The Energy & Water Ombudsman NSW (EWON) is calling for nominations for one Community Director for the EWON…

Read More EWON Board Community Director Opportunity