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Financial Counselling Australia (FCA) welcomes the announcement that ANZ has admitted to widespread misconduct and has agreed to pay $240 million in penalties. ANZ has admitted to unconscionable conduct, overstating bond trading data by tens of billions, and widespread misconduct affecting nearly 65,000 customers. The matters will now be considered by the Federal Court which…
Read More ANZ Admits to Unconscionable Conduct
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Children are at serious risk of injury if bunk beds are poorly made or assembled. Serious injuries that can happen include fractures, concussion, and strangulation. Standards Australia has released a revised draft standard DR AS/NZS 4220:2025 Bunk beds and other elevated beds for Public Comment (see below). This Standard specifies strength, durability, stability and general…
Read More Bunk Beds Standard open for public comment
Fraud Alert
The Parliamentary Joint Committee on Law Enforcement has recently opened an inquiry into crime as a service – but why is that relevant to consumer organisations? Crime as a Service, also called cybercrime as a service or CaaS, includes things like the acquisition of personal information and the proliferation of fake websites and bulk emails…
Read More Joint Committee Opens Submissions on Crime as a Service
HOME SAFETY
Accidental swallowing of a button or coin battery, by a pet or child, can result in severe injury or death, especially when the battery becomes lodged in the oesophagus. Standards Australia has launched a new free Consumer Reference Guide on Button Batteries to improve public access to the latest expert consumer advice aimed at preventing common…
Read More New consumer safety guide – Button Batteries
SCAM
Australians reported more than 108,000 scams and financial losses of about $175 million to the National Anti-Scam Centre’s Scamwatch service in the first half of 2025, with fake websites, online advertisements, and contact through social media criminals’ preferred methods of reaching people. This Scams Awareness Week (25-29 August), the National Anti-Scam Centre is joining together…
Read More Scam Reports Down and Monetary Losses Up from 2024
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The Metaverse, an innovative complex virtual environment that’s emerging as the next online frontier, is fraught with risks to children including online bullying, grooming, and identity theft. The new landmark Australian standard AS 5402:2025 Children’s Safety in the Metaverse provides a framework for advancing children’s safety in the Metaverse with a focus on privacy and accessibility.…
Read More Landmark Standard to Empower and Protect Children in the Metaverse
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Australia’s peak communications consumer body, ACCAN, has welcomed news that Optus will pay one of the largest consumer law penalties in Australian history – a $100 million fine, subject to court approval, for unconscionable conduct. ACCAN CEO Carol Bennett said, “Unconscionable conduct is a high bar and one that Optus has spectacularly surpassed in its behaviour…
Read More Optus Admits to Unconscionable Conduct, Advocates Welcome ACCC Action but Highlight Need for Strong Telco Regulation
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Consumer Action Law Centre CEO, Stephanie Tonkin says she is thrilled by the decision of the Australian Competition and Consumer Commission to launch a detailed review into the national impact and harms of unsolicited selling, consultation which opens today. “This decision by our national, economy-wide regulator shows the dynamic power of the ‘designated complaint’ super-complaint…
Read More Advocates Welcome ACCC Review into Unsolicited Selling
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More than 430,000 Australians are living with dementia and the number is growing as our population ages. Dementia is an umbrella term for a group of conditions of which Alzheimer’s disease is the most common. Because dementia is the second leading cause of death in Australia there is considerable interest in managing its social and economic…
Read More Dementia Inclusive Communities and Standards
Law Cases
Online services platform Mable Technologies Pty Ltd (Mable) has admitted to breaching the Australian Consumer Law (ACL) by using unfair contract terms when connecting people seeking care support to independent support workers. Support services facilitated through Mable include social support, domestic support, nursing services and allied health services. Clients using the platform include participants on…
Read More Mable admits unfair contract terms a breach of consumer law
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Vulnerability can affect anyone at any time particularly if the consumer is faced with an unexpected change of circumstance or a particularly urgent or complex situation and information is not transparent and accessible. Standards Australia has released a new draft standard which specifies requirements and guidelines for organizations on how to design and deliver fair,…
Read More Consumer vulnerability – New standard open for public comment
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The Productivity Commission (PC) has identified 15 priority reform areas for further exploration under the five productivity inquiries commissioned by the Government. The PC is seeking input on these reform areas to inform the draft recommendations in our interim reports. “Boosting productivity is the only sustainable way to improve Australians’ living standards, but productivity growth…
Read More Productivity Commission Opens 5 Key Inquiries
