Vulnerable Consumers

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Population ageing is one of the major forces shaping Australia’s future as Australians are living longer although with increased vulnerability to health and wellbeing risks. Populations are ageing at a rapid pace across the OECD member countries, however they are not ageing as well as they could. This will have large consequences for health and…

Read More Responding to the challenges of population ageing in Australia

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A new set of nationally endorsed Principles of Good Hardship Practice has been released, setting a best-practice guide for how organisations should support people experiencing financial difficulty. Developed by the financial counselling sector, the ten core principles focus on respectful communication, early intervention, and fair, compassionate support for people in hardship. “Too often, people in financial hardship…

Read More Financial Counsellors Publish New Hardship Best-Practice Guide for Organisations

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Helmets can significantly reduce the risk of head injuries in case of falls or collisions. Most Australian ski resorts recommend wearing helmets and make them mandatory for children and participants in terrain parks or racing. The intention of helmets is to reduce the risk of injury to the skull and part of the head surrounded…

Read More Helmets for Skiers and Skateboarders – Standard Open for Public comment

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Financial Counselling Australia (FCA) welcomes the announcement that ANZ has admitted to widespread misconduct and has agreed to pay $240 million in penalties.   ANZ has admitted to unconscionable conduct, overstating bond trading data by tens of billions, and widespread misconduct affecting nearly 65,000 customers. The matters will now be considered by the Federal Court which…

Read More ANZ Admits to Unconscionable Conduct

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Children are at serious risk of injury if bunk beds are poorly made or assembled. Serious injuries that can happen include fractures, concussion, and strangulation. Standards Australia has released a revised draft standard DR AS/NZS 4220:2025 Bunk beds and other elevated beds for Public Comment (see below).  This Standard specifies strength, durability, stability and general…

Read More Bunk Beds Standard open for public comment

Fraud Alert

The Parliamentary Joint Committee on Law Enforcement has recently opened an inquiry into crime as a service – but why is that relevant to consumer organisations? Crime as a Service, also called cybercrime as a service or CaaS, includes things like the acquisition of personal information and the proliferation of fake websites and bulk emails…

Read More Joint Committee Opens Submissions on Crime as a Service

SCAM

Australians reported more than 108,000 scams and financial losses of about $175 million to the National Anti-Scam Centre’s Scamwatch service in the first half of 2025, with fake websites, online advertisements, and contact through social media criminals’ preferred methods of reaching people. This Scams Awareness Week (25-29 August), the National Anti-Scam Centre is joining together…

Read More Scam Reports Down and Monetary Losses Up from 2024

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The Metaverse, an innovative complex virtual environment that’s emerging as the next online frontier, is fraught with risks to children including online bullying, grooming, and identity theft. The new landmark Australian standard AS 5402:2025 Children’s Safety in the Metaverse provides a framework for advancing children’s safety in the Metaverse with a focus on privacy and accessibility.…

Read More Landmark Standard to Empower and Protect Children in the Metaverse

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Australia’s peak communications consumer body, ACCAN, has welcomed news that Optus will pay one of the largest consumer law penalties in Australian history – a $100 million fine, subject to court approval, for unconscionable conduct. ACCAN CEO Carol Bennett said, “Unconscionable conduct is a high bar and one that Optus has spectacularly surpassed in its behaviour…

Read More Optus Admits to Unconscionable Conduct, Advocates Welcome ACCC Action but Highlight Need for Strong Telco Regulation

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Consumer Action Law Centre CEO, Stephanie Tonkin says she is thrilled by the decision of the Australian Competition and Consumer Commission to launch a detailed review into the national impact and harms of unsolicited selling, consultation which opens today. “This decision by our national, economy-wide regulator shows the dynamic power of the ‘designated complaint’ super-complaint…

Read More Advocates Welcome ACCC Review into Unsolicited Selling