From the Consumer Policy Research Centre, originally released here on 29/03/2023. The latest research from the Consumer Policy Research Centre (CPRC), has found that most Australians don’t feel businesses are doing enough to keep their data safe. While 84 per cent agree a company should be responsible for keeping their data safe, only 15 per…
Read More 6 Out of 7 Australians Don’t Feel Their Data is Safe with Businesses
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This is a media release from the Australian Competition and Consumer Commission. It was originally published on March 7th 2023 and can be found on the ACCC website here, with graphs. Domestic airfares have declined from historic highs at the end of 2022; however, they remain above 2019 prices, the ACCC’s latest Airline Competition in Australia…
Read More Domestic airfares fall but prices remain above pre-pandemic levels
Consumers International has recently released a white paper on ‘Consumer protection and empowerment for a clean energy future’ centred on the “twin challenge” of switching to sustainable and affordable alternatives in an increasingly shorter timeframe while ensuring consumers are represented and helped through and with the process. The report focuses on how “consumer protection and…
Read More Consumers International Whitepaper – ‘Consumer protection and empowerment for a clean energy future’
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Breaches of the Banking Code of Practice rose 19 per cent in the second half of 2021, according to the latest compliance report by the Banking Code Compliance Committee (BCCC). This is a media release from the Banking Code Compliance Committee (BCCC). It was originally published on 8th September, 2022. The report, Banks’ Compliance with the Banking Code of…
Read More Banking Code breaches need to come down
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Australians are facing the perfect storm for increased financial insecurity in the next 12 months, making them vulnerable to dodgy insolvency advice. On the back of a tough few years of fire, drought, flood and the pandemic, rising interest rates and cost of living pressures mean that more Australians may struggle to pay their bills…
Read More Worried about debt? Talk to your bank or creditors and avoid dodgy advice, warns AFSA
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ASIC has extended its product intervention order banning the issue and distribution of binary options to retail clients until 1 October 2031. Since it came into effect on 3 May 2021, ASIC’s ban has been fully effective in preventing retail clients from losing money trading binary options in Australia. ASIC’s extension of the product intervention…
Read More ASIC’s binary options ban extended until 2031
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ASIC’s review of nearly 4800 individual disability income insurance (IDII) claims received between 1 January and 30 June 2021 has found more work is needed by insurers to ensure that consumers are protected from unfair practices in non-disclosure investigations and physical surveillances. As a result of ASIC’s review, some life insurers have made improvements to…
Read More ASIC review finds room for improvement remains with life insurance claims handling
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For the second quarter in a row, record numbers of people are very concerned about the cost of home insurance, according to new data from CHOICE. The nationally representative survey, conducted in June 2022, found that 64% of Australians were very concerned or quite concerned about the cost of home insurance. This is a media release from CHOICE.…
Read More Almost two in three Australians concerned about cost of home insurance
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Superannuation trustees are being urged to review their internal dispute resolution (IDR) arrangements after the first stage of an ASIC surveillance found indicators of significant compliance issues. This is a media release from the Australian Securities & Investments Commission (ASIC). It was originally published on 10th August, 2022. ASIC’s surveillance examines trustees’ compliance with the new enforceable requirements…
Read More ASIC’s surveillance of internal dispute resolution in superannuation identifies concerns
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ASIC has released Report 735 Retail investor research (REP 735) capturing retail investor motivations, attitudes and behaviours in the period following the onset of the COVID-19 pandemic. This is a media release from the Australian Securities & Investments Commission (ASIC). It was originally published on 11th August, 2022. The research surveyed 1,053 Australian retail investors aged 18 and over who…
Read More ASIC releases research about investment behaviour
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Australian consumers have reported widespread consumer guarantee failures, misrepresentations by caravan suppliers, and unexpected delays in the delivery and repair of caravans, according to the ACCC’s New caravan retailing report released today. This is a media release from the Australian Competition & Consumer Commission (ACCC). It was originally published on 21st July, 2022. The report highlights key issues of concern…
Read More Caravan industry on notice for poor treatment of consumers
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ACCAN recently commissioned research asking the Australian public about their top concerns when it comes to their communications services. This is a media release from the Australian Communications Consumer Action Network (ACCAN). It was originally published on 27th July, 2022. We surveyed nearly 1000 (n=998) Australians on a range of topics. We asked people about the affordability and…
Read More Consumer Check-in: Expectations in 2022
